Lead Support Associate

Los Angeles, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

At Big Lots, we are looking for a Lead Support Associate who is passionate about providing excellent customer service and is a team player. We are looking for someone who has strong organizational and communication skills, is able to multi-task and has the ability to work independently. The Lead Support Associate is a critical role in our organization and is responsible for ensuring the customer service standards of Big Lots are met.The successful candidate must have a minimum of two years of customer service experience and a high school diploma. They must also possess strong problem-solving and decision-making skills. The Lead Support Associate must have the ability to be flexible and adaptable to changes in the workplace. Additionally, they must be able to effectively manage their time and prioritize tasks in order to meet deadlines. They must have a positive attitude and an eagerness to learn and grow within the organization.If you think you have the qualifications and the drive to be a Lead Support Associate at Big Lots, we look forward to hearing from you!

Responsibilities of a Lead Support Associate at Big Lots:

• Provide excellent customer service and ensure customer service standards are met • Demonstrate strong organizational and communication skills • Possess problem-solving and decision-making skills • Be flexible and able to adapt to changing workplace conditions • Effectively manage time and prioritize tasks to meet deadlines • Have a positive attitude and show eagerness to learn and grow within the organization • Assist team members with tasks and ensure a smooth workflow • Train and mentor new associates • Resolve customer complaints and inquiries in a timely manner • Monitor store traffic and operations to ensure customer satisfaction and safety

Where is this job?

This job is located at Los Angeles, CA, USA

Job Qualifications

Problem-Solving
Leadership
Communication
Organization
Time Management
Interpersonal
Retail/Customer Service Experience
Computer Skills

Required Skills

Troubleshooting
Communication
Sales
Inventory
Product knowledge
Multitasking
customer service
Merchandising
Compliance
Stocking
Organization
Processing
Problem-Solving
Cashiering
Team-Work

Soft Skills

Communication
Interpersonal
Leadership
Time management
creativity
Organization
Critical thinking
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Los Angeles, CA, USA is $41,000 to $60,000 per year. The job description for a Lead Support Associate typically includes providing technical support to customers, resolving customer inquiries, and overseeing customer service operations. The role also requires excellent communication, problem-solving, and organizational skills.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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