Are you a natural leader with a passion for customer service? Do you thrive in a fast-paced retail environment? Big Lots is looking for a Lead Support Associate to join our team and help us provide exceptional support to our customers. As a Lead Support Associate, you will play a crucial role in training, supervising, and motivating our support staff to deliver top-notch service. If you have a strong work ethic, excellent communication skills, and the ability to prioritize and delegate tasks effectively, we want to hear from you!
- Train and develop support staff: The Lead Support Associate will be responsible for training new support staff and ensuring that all employees are knowledgeable about company policies, procedures, and customer service standards.
- Supervise support staff: This role will require the Lead Support Associate to oversee the work of support staff, ensuring that tasks are completed accurately and efficiently.
- Motivate and inspire team members: The Lead Support Associate will be expected to lead by example and motivate team members to provide exceptional customer service at all times.
- Maintain a high level of customer service: The primary responsibility of the Lead Support Associate is to ensure that customers are satisfied with their shopping experience. This may involve resolving customer complaints, answering questions, and providing assistance as needed.
- Prioritize and delegate tasks: In a fast-paced retail environment, the Lead Support Associate must be able to prioritize tasks and delegate responsibilities effectively to ensure that all tasks are completed in a timely manner.
- Monitor inventory levels: The Lead Support Associate will be responsible for monitoring inventory levels and communicating any shortages or overages to management.
- Assist with store operations: The Lead Support Associate may be required to assist with various store operations, such as opening and closing procedures, cash handling, and merchandising.
- Maintain a clean and organized work environment: It is the responsibility of the Lead Support Associate to ensure that the support area is clean, organized, and well-stocked at all times.
- Communicate effectively: Strong communication skills are essential for the Lead Support Associate, as they will be required to communicate with team members, customers, and management on a regular basis.
- Uphold company policies and procedures: The Lead Support Associate will be expected to adhere to all company policies and procedures, including safety protocols, to ensure a safe and positive work environment.
Strong Leadership Skills: The Ideal Candidate For A Lead Support Associate At Big Lots Must Possess Excellent Leadership Abilities, With The Capability To Guide And Motivate A Team Of Support Associates To Reach Their Full Potential.
Excellent Customer Service Skills: As A Lead Support Associate, The Candidate Must Have Exceptional Customer Service Skills To Ensure That All Customers Are Satisfied With Their Shopping Experience At Big Lots.
Organizational Skills: The Role Of A Lead Support Associate At Big Lots Involves Overseeing And Coordinating Various Tasks And Responsibilities Within The Store. The Candidate Must Have Excellent Organizational Skills To Manage And Prioritize These Tasks Effectively.
Knowledge Of Retail Operations: A Lead Support Associate Must Have A Thorough Understanding Of Retail Operations, Including Inventory Management, Merchandising, And Sales Strategies, To Effectively Support The Store's Overall Success.
Flexibility And Adaptability: Working In A Retail Environment Can Be Fast-Paced And Ever-Changing. A Lead Support Associate Must Be Able To Adapt To Different Situations And Work Well Under Pressure While Maintaining A Positive Attitude. Flexibility In Working Hours And Availability Is Also Essential For This Role.
Communication
Time Management
Team Management
Product knowledge
Organizational Skills
Inventory Control
customer service
Merchandising
Cash Handling
Sales Support
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead Support Associate in Mesquite, TX, USA is $44,000 - $66,000 per year. This can vary depending on factors such as company size, location, and experience level.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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