Lead Support Associate

Welcome to Big Lots, where our mission is to provide our customers with quality, affordable products in a welcoming and comfortable environment. We are currently seeking a highly motivated individual to join our team as a Lead Support Associate. In this role, you will have the opportunity to lead and support a team of associates, while also ensuring the overall success of our store operations. We are looking for someone who is passionate about delivering exceptional customer service, has strong leadership skills, and is eager to learn and grow with our company. If you possess these qualities and are looking for a challenging and rewarding career, we encourage you to apply for this position at Big Lots.

1. Lead and support a team of associates to ensure they are knowledgeable, motivated, and delivering exceptional customer service.
2. Train and onboard new associates, providing them with the necessary skills and knowledge to succeed in their roles.
3. Monitor and assess team performance, providing feedback and coaching as needed to improve overall productivity and customer satisfaction.
4. Collaborate with other members of management to develop and implement strategies for improving store operations and achieving sales goals.
5. Act as a role model for the team, demonstrating professionalism, positivity, and a strong work ethic.
6. Ensure compliance with company policies and procedures, as well as all safety and security protocols.
7. Handle customer inquiries, concerns, and complaints in a timely and professional manner.
8. Maintain a clean and organized store environment, including restocking shelves and ensuring merchandise is displayed properly.
9. Assist with inventory management, including receiving and processing shipments, and conducting inventory counts.
10. Continuously seek out opportunities for personal and professional development, and encourage team members to do the same.
11. Foster a welcoming and comfortable environment for both customers and associates, promoting a positive and inclusive culture.
12. Demonstrate a strong understanding of the company's mission and values, and uphold them in all interactions with customers and team members.
13. Act as a liaison between the store management team and associates, providing updates and relaying important information.
14. Other duties as assigned by store management.

According to JobzMall, the average salary range for a Lead Support Associate in Macon, GA, USA is $35,000 - $45,000 per year. This range can vary depending on the specific job responsibilities, level of experience, and the company's size and industry. Factors such as bonuses, benefits, and location can also affect the salary range.

Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.