Lead Support Associate

Columbus, OH, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you passionate about providing exceptional customer service? Do you have experience leading a team and solving complex problems? If so, then we have the perfect opportunity for you! Big Lots is seeking a highly motivated individual to join our team as a Lead Support Associate. As a Lead Support Associate, you will play a crucial role in ensuring our customers have a positive shopping experience and our store runs smoothly. We are looking for someone who is organized, detail-oriented, and able to thrive in a fast-paced environment. If this sounds like you, we encourage you to apply!

Supervise and lead a team of support associates to ensure excellent customer service is provided at all times.
Train and mentor new support associates to ensure they are knowledgeable about company policies and procedures.
Handle complex customer inquiries and complaints, finding effective solutions to ensure customer satisfaction.
Monitor and maintain store operations, including inventory management, stock levels, and overall store appearance.
Act as a liaison between store management and support associates, communicating any necessary updates or changes.
Create and maintain schedules for support associates, ensuring adequate coverage during peak business hours.
Conduct performance evaluations and provide feedback to support associates, identifying areas for improvement and recognizing exceptional work.
Assist in resolving any technical or operational issues that may arise in the store.
Collaborate with other store departments to ensure a seamless shopping experience for customers.
Stay up-to-date on product knowledge, promotions, and company policies to effectively assist customers and support associates.
Lead by example in providing excellent customer service and maintaining a positive attitude.
Adhere to all safety and security procedures to protect customers, employees, and company assets.
Continuously seek out opportunities for process improvement and make recommendations to store management.
Assist in the hiring and onboarding of new support associates as needed.
Maintain a professional demeanor and represent the company in a positive light at all times.

Where is this job?

This job is located at Columbus, OH, USA

Job Qualifications

Strong Leadership Skills: As A Lead Support Associate, You Will Be Responsible For Overseeing And Guiding A Team Of Support Associates. Therefore, Having Strong Leadership Skills, Such As The Ability To Delegate Tasks And Provide Guidance, Is Essential For Success In This Role.
Excellent Communication Skills: The Lead Support Associate Will Need To Effectively Communicate With Both Team Members And Management. This Includes Providing Clear Instructions, Delivering Feedback, And Resolving Conflicts In A Professional Manner.
Organizational And Time Management Skills: This Position Requires The Ability To Prioritize Tasks And Manage Time Effectively In A Fast-Paced Retail Environment. The Lead Support Associate Should Be Able To Multitask And Handle Multiple Responsibilities While Maintaining Attention To Detail.
Previous Retail Experience: Big Lots Is A Retail Store, And Experience In A Similar Environment Is Highly Preferred For This Role. Familiarity With Store Operations, Customer Service, And Inventory Management Will Be Beneficial In Performing The Duties Of A Lead Support Associate.
Problem-Solving Abilities: As A Lead Support Associate, You Will Be Responsible For Handling Any Issues That May Arise, Such As Customer Complaints Or Inventory Discrepancies. The Ability To Think Critically And Come Up With Effective Solutions In A Timely Manner Is Crucial For This Position.

Required Skills

Inventory Management
Communication
Sales
Time Management
Product knowledge
customer service
Cash Handling
Team Leadership
Organization
Training and Development
Problem-Solving
Multi-tasking

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Columbus, OH, USA is between $35,000 to $50,000 per year. This may vary depending on the specific job responsibilities, experience level, and employer. Some companies may also offer additional benefits such as bonuses, commissions, and health insurance.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 27th, 2024

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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