Lead Support Associate

Philadelphia, PA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a customer service professional looking for an opportunity to lead and mentor a team? Big Lots is looking for a Lead Support Associate to join our team and provide exceptional support to our customers.As the Lead Support Associate, you will serve as a role model and mentor to other associates, delivering top-notch support for customers and addressing any customer inquiries. You will be responsible for training and developing associates and ensuring that all customer service standards are met.The ideal candidate for this position is someone who is organized, detail-oriented, and customer service-driven. We are looking for someone who is passionate about taking ownership of customer inquiries and delivering results.To excel in this role, you must have:• At least 2 years of customer service experience• Exceptional communication, problem-solving, and interpersonal skills• The ability to multi-task and remain organized in a fast-paced environment• The ability to work independently and as part of a team• Strong computer skills and knowledge of Microsoft OfficeIf you have a passion for customer service and are looking for an exciting opportunity to lead a team, this could be the perfect role for you!

Responsibilities:

Serve as a role model and mentor to other associates, delivering top-notch support for customers and addressing any customer inquiries.
Train and develop associates and ensure that all customer service standards are met.
Manage customer inquiries, complaints, and feedback.
Work independently and as part of a team to solve customer service problems.
Utilize strong computer and Microsoft Office skills to provide efficient and effective customer service.
Monitor customer service metrics and identify areas for improvement.
Act as a liaison between customers, management, and other customer service teams.
Stay up-to-date on new policies and procedures to ensure customer service standards are met.
Ensure customer inquiries are responded to in a timely and professional manner.
Assist with other customer service-related tasks as needed.

Where is this job?

This job is located at Philadelphia, PA, USA

Job Qualifications

Strong Customer Service Skills
Ability To Work In A Fast-Paced Environment
Attention To Detail
Excellent Communication And Interpersonal Skills
Ability To Lift Up To Lbs
Ability To Multi-Task
Self-Motivated And Organized
Basic Computer Literacy

Required Skills

Data Entry
Inventory Management
Communication
Time Management
Coaching
Multitasking
Problem Solving
customer service
Team Building
Merchandising
Cash Handling
Organization
Retail experience
Sales Knowledge
System Proficiency

Soft Skills

Communication
Decision Making
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Philadelphia, PA, USA is $39,000 to $63,000. This range is based on salary data from recent job postings on JobzMall.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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