Lead Support Associate

Miami, FL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Big Lots is looking for an experienced Lead Support Associate to join our team! Our Lead Support Associates provide a key role in our organization by ensuring our customers have a positive shopping experience and our stores remain organized and operational. The ideal candidate for this position is a self-starter with excellent customer service and problem-solving skills, a strong work ethic, and the ability to work independently in a team-oriented and fast-paced environment. If you possess these qualifications and are looking for an opportunity to grow and develop your career, we want to hear from you!

Responsibilities of a Lead Support Associate:

Provide exceptional customer service to ensure a positive shopping experience for all customers.
Troubleshoot and resolve customer service issues promptly and effectively.
Monitor store operations and take appropriate action to ensure store runs efficiently and effectively.
Maintain organization of store including stocking shelves, cleaning, and organizing merchandise.
Train and mentor new associates and support staff.
Communicate effectively with team members and management.
Assist in the development and implementation of store policies and procedures.
Assist with the supervision of store personnel.
Complete other tasks as assigned.

Where is this job?

This job is located at Miami, FL, USA

Job Qualifications

Strong Organizational Skills
Excellent Customer Service Skills
Knowledge Of Retail Operations
Ability To Stand For Long Periods Of Time
High School Diploma Or Equivalent
Ability To Lift And Move Up To Lbs
Ability To Handle Multiple Tasks Simultaneously
Ability To Work In A Team Setting

Required Skills

Inventory Management
Training
Communication
Sales
Coaching
Scheduling
Multitasking
Problem Solving
customer service
Merchandising
Cash Handling
Stocking
Organization
Flexibility
Accuracy

Soft Skills

Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
Organization
self-motivation
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Miami, FL, USA is $37,000 - $46,000. This range can vary depending on experience, education, and the particular company.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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