Lead Support Associate

Phoenix, AZ, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

We are looking for an energetic, customer-focused Lead Support Associate to join our Big Lots team. This role is essential to our success, as you will manage day-to-day operations in our store and ensure that customers have an enjoyable shopping experience. The ideal candidate will have a positive attitude and a passion for helping customers, as well as the necessary skills and experience to effectively oversee store operations. To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to manage a team and multitask in a fast-paced environment. You should also be organized, detail-oriented, and capable of making decisions quickly. If you have a strong commitment to customer service and a desire to join an innovative, high-energy team, we'd love to hear from you!

Responsibilities:

-Develop and implement strategies to improve customer service and satisfaction -Coordinate daily store operations, including opening and closing procedures, customer service, inventory, and sales -Lead and oversee a team of associates to ensure goals are met -Enforce policies and procedures to maintain a safe and secure store environment -Provide customer service, including resolving customer inquiries and complaints -Monitor store performance and provide feedback to team members -Train and motivate staff to meet performance goals -Maintain accurate records of store operations and transactions -Conduct regular inventory audits and maintain accurate inventory records -Identify opportunities for process improvement and develop strategies to increase efficiency -Ensure compliance with applicable laws and regulations

Where is this job?

This job is located at Phoenix, AZ, USA

Job Qualifications

Strong Organizational Skills
Excellent Customer Service Skills
Detail-Oriented
Good Communication Skills
Proven Ability To Multitask
Experience In A Fast-Paced Retail Environment
Knowledge Of Basic Office Equipment
Proficiency With Computers And Software Programs

Required Skills

Training
Networking
Troubleshooting
Communication
Inventory
Time Management
Coaching
Retail
Negotiation
customer service
Technical
Patience
Problem-Solving
Organizational
Interpersonal

Soft Skills

Communication
Leadership
Time management
creativity
Organization
Critical thinking
collaboration
Adaptability
Problem-Solving
Initiative

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Phoenix, AZ, USA is $29,000 to $44,000 per year. The salary range can vary depending on factors such as the size of the company, the location of the job, and the specific experience and skillset of the individual.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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