Lead Support Associate

Seattle, WA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a customer service superstar looking for your next challenge? Big Lots is looking for an enthusiastic Lead Support Associate to join our team! We are a fast-paced, growing company that needs a passionate individual to help us keep up with customer demand.As our Lead Support Associate, you’ll have the opportunity to put your excellent communication and problem-solving skills to use in a dynamic work environment. You’ll be responsible for helping our customers with their inquiries, supervising the Support Associate team, and ensuring that our customer service standards are met. To be successful in this role, you should have a proven track record of customer service excellence, strong organizational skills, and a natural ability to lead. You will need to be comfortable working with people from different backgrounds and demonstrate a high level of tolerance and respect for the diverse opinions of customers and colleagues alike. If you’re ready to take your customer service career to the next level, apply today!

Responsibilities: -Provide excellent customer service to customers with inquiries. -Supervise the Support Associate team. -Ensure customer service standards are met. -Demonstrate a high level of tolerance and respect for customers and colleagues. -Develop and maintain a proven track record of customer service excellence. -Organize and prioritize customer inquiries. -Lead and motivate the Support Associate team. -Provide timely and accurate customer service resolutions. -Remain up-to-date on company policies and procedures.

Where is this job?

This job is located at Seattle, WA, USA

Job Qualifications

Strong Customer Service Skills
Excellent Communication Skills
Ability To Multi-Task
Ability To Work With Minimal Supervision
Capability To Prioritize Tasks
Knowledge Of Computer Hardware And Software
Knowledge Of Pos Systems
Experience In A Retail Environment

Required Skills

Data Entry
Inventory Management
Troubleshooting
Communication
Product knowledge
Multitasking
customer service
Merchandising
Cash Handling
Record keeping
Organization
Team collaboration
Complaint resolution
Problem-Solving
Upselling

Soft Skills

Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Seattle, WA, USA is $45,000 to $65,000 per year. This range is based on the salaries of professionals with 5 to 8 years of experience. Generally, the salary for a Lead Support Associate will depend on factors such as job responsibilities, company size, and the location of the position.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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