Lead Support Associate

Detroit, MI, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you an organized individual with an eye for detail and a passion for helping others? If so, Big Lots is looking for a Lead Support Associate to join our team! We are looking for someone who is committed to providing an exceptional customer experience and is able to work in a fast-paced environment. The Lead Support Associate will be responsible for supervising and motivating the support team, ensuring customer satisfaction, and exceeding performance metrics. The ideal candidate will have excellent communication and interpersonal skills, a positive attitude, and the ability to effectively manage multiple priorities. They should also have a strong understanding of Big Lots products and services, as well as experience in customer service and/or retail. If this sounds like the perfect opportunity for you, we encourage you to apply today!

Responsibilites:

Supervise and motivate the support team to ensure customer satisfaction and performance metrics are met.
Provide an exceptional customer experience in a fast-paced environment.
Ensure a strong understanding of Big Lots products and services.
Maintain excellent communication and interpersonal skills.
Manage multiple priorities in a timely and efficient manner.
Monitor customer feedback to identify any issues or areas for improvement.
Analyze customer data and generate reports for management.
Train and mentor new team members.
Monitor team performance and provide feedback and guidance.
Participate in team meetings and other events.

Where is this job?

This job is located at Detroit, MI, USA

Job Qualifications

Strong Customer Service Skills
Cash Handling Experience
Ability To Work Independently And As Part Of A Team
Ability To Lift And Carry Heavy Items
Excellent Interpersonal Skills
Ability To Multitask Efficiently
Working Knowledge Of Ms Office And Pos Systems
Flexible Schedule Availability

Required Skills

Training
Communication
Sales
Time Management
Scheduling
Product knowledge
Multitasking
Inventory Control
customer service
Merchandising
Cash Handling
Stocking
Organization
Problem-Solving
Team-Building

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
self-motivation
collaboration
Adaptability

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Detroit, MI, USA is $34,000 to $55,000. This range may vary according to experience and qualifications. The salary also depends on the company and the industry.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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