Lead Support Associate

Are you an experienced and customer-focused individual looking to make a positive impact in a retail setting? We are seeking a Lead Support Associate at Big Lots to provide exceptional customer service and leadership. Our ideal candidate is a positive and organized team player who is passionate about helping customers. The Lead Support Associate will be responsible for training and leading sales associates, ensuring customer satisfaction, and driving sales. The successful candidate must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are an ambitious individual looking to join a growing team, we want to hear from you!

Responsibilities:

1. Train and lead sales associates to promote customer satisfaction and sales growth.
2. Ensure excellent customer service is provided to all customers.
3. Monitor store operations and ensure efficient functioning of all activities.
4. Handle customer inquiries, complaints, and disputes in a professional and timely manner.
5. Set goals for sales associates and evaluate performance.
6. Monitor stock levels and ensure shelves are regularly stocked.
7. Assist with merchandising and promotional activities.
8. Develop and implement strategies to increase customer loyalty.
9. Maintain records and compile reports on store performance.
10. Ensure compliance with all applicable laws and company policies.

According to JobzMall, the average salary range for a Lead Support Associate in Nashville, TN, USA is $30,000 to $45,000 per year. This range depends on a variety of factors, such as experience, the size of the company, and the industry. To find out an exact salary for a Lead Support Associate in Nashville, TN, USA, it is best to contact the hiring company or speak to someone in the Human Resources department.

Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.