Lead Support Associate

Minneapolis, MN, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At Big Lots, we are looking for a Lead Support Associate to join our team and lead our customer service initiatives. We are seeking an individual who is passionate about customer service and providing excellent customer support. The Lead Support Associate will be responsible for leading the customer service team and helping to ensure that our customers have the best possible experience.The successful candidate for this position will have a great attitude and a customer-oriented approach to problem-solving. We are looking for someone who is an excellent communicator, highly organized, and has a knack for relationship building. The Lead Support Associate should also be able to think on their feet and be comfortable working independently and managing their own time.If this sounds like a role you have been looking for, apply today to become the Lead Support Associate at Big Lots.

Responsibilities of the Lead Support Associate:

Lead and manage the customer service team, ensuring that customer service initiatives are met.
Provide excellent customer support and ensure that customers have the best possible experience.
Utilize problem-solving skills and a customer-oriented approach to resolving customer inquiries and complaints.
Maintain strong relationships with customers and demonstrate an excellent attitude.
Communicate effectively with customers, teammates, and other stakeholders.
Demonstrate strong organizational skills and the ability to manage time independently.
Work proactively to anticipate customer needs and provide timely solutions.
Monitor customer feedback and provide regular reports on customer satisfaction.
Develop and implement customer service initiatives, policies, and procedures.
Ensure compliance with all relevant laws and regulations.

Where is this job?

This job is located at Minneapolis, MN, USA

Job Qualifications

Strong Customer Service Skills
Excellent Communication Skills
Ability To Work In A Fast-Paced Environment
Detail-Oriented
Good Organizational Skills
Ability To Multi-Task
Proficiency In Computer Software Programs
Experience In Retail Sales Or Customer Service

Required Skills

Training
Communication
Inventory
Retail
Scheduling
Multitasking
customer service
Cashier
Technical
Teamwork
Organization
Problem-Solving
Interpersonal
Attention-To-Detail
Record-Keeping

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
flexibility
Critical thinking
Teamwork

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Minneapolis, MN, USA is between $28,000 and $41,000 per year. This range can vary depending on the size of the company, the specific job duties, and the individual's experience and qualifications.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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