Assistant Store Manager - Service

Denver, CO, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Big Lots, where we believe in providing our customers with quality products and exceptional service. We are currently seeking a highly motivated and customer-focused individual to join our team as an Assistant Store Manager - Service. In this role, you will play a crucial part in ensuring that our customers have a positive shopping experience by overseeing the service department and leading a team of dedicated associates. If you have a passion for delivering excellent customer service and possess strong leadership skills, we want to hear from you!

Oversee the service department and ensure that all service-related tasks and duties are completed efficiently and effectively.
Lead, motivate, and manage a team of service associates, providing guidance and support as needed.
Ensure that all service associates are trained on company policies, procedures, and customer service standards.
Monitor and evaluate the performance of service associates, providing feedback and implementing corrective actions when necessary.
Work closely with other store managers and departments to ensure a seamless and positive customer experience.
Handle customer inquiries, concerns, and complaints in a professional and timely manner.
Maintain a clean, organized, and well-stocked service department, following all safety and merchandising guidelines.
Monitor inventory levels and place orders for necessary products and supplies.
Assist in creating and implementing strategies to increase customer satisfaction and loyalty.
Collaborate with the store manager to analyze sales and service data and make recommendations for improving store performance.
Stay up-to-date on industry trends and best practices in customer service to continuously improve the service department.
Adhere to all company policies and procedures, including those related to safety, security, and confidentiality.
Act as a role model for customer service excellence, consistently demonstrating a friendly and helpful attitude towards customers and team members.
Assist in the hiring, training, and development of new service associates.
Perform other duties as assigned by the store manager.

Where is this job?

This job is located at Denver, CO, USA

Job Qualifications

Experience In Retail Management: A Successful Assistant Store Manager - Service At Big Lots Should Have Previous Experience In Managing A Retail Store Or Department. This Includes Experience In Inventory Management, Customer Service, And Team Leadership.
Strong Communication Skills: Effective Communication Is Essential For An Assistant Store Manager - Service To Effectively Manage And Motivate A Team. This Includes The Ability To Communicate Clearly And Professionally With Customers, Employees, And Corporate Management.
Customer Service Orientation: Big Lots Places A Strong Emphasis On Providing Excellent Customer Service. An Assistant Store Manager - Service Should Possess A Strong Customer Service Orientation And Be Able To Lead By Example In Creating A Positive Shopping Experience For Customers.
Organizational Skills: As An Assistant Store Manager - Service, One Must Be Able To Handle Multiple Tasks And Responsibilities Simultaneously. This Requires Excellent Organizational Skills, Attention To Detail, And The Ability To Prioritize Tasks Effectively.
Leadership Abilities: Big Lots Values Leaders Who Can Inspire And Motivate Their Team To Achieve Goals And Drive Sales. An Assistant Store Manager - Service Should Possess Strong Leadership Abilities, Including The Ability To Train And Develop Team Members, Delegate Tasks, And Resolve Conflicts.

Required Skills

Inventory Management
Communication
Time Management
Product knowledge
Budget management
Conflict Resolution
customer service
Merchandising
Team Leadership
staff training
Problem-Solving
Sales Strategy

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Denver, CO, USA is $37,000-$52,000 per year. However, this can vary depending on the specific company, location, and level of experience. Some companies may also offer additional benefits such as bonuses or commission.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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