Assistant Store Manager - Service

Chesapeake, VA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Big Lots, where we believe that every customer deserves a personalized shopping experience. We are currently seeking a highly motivated and customer-focused individual to join our team as the Assistant Store Manager - Service. As the Assistant Store Manager - Service, you will play a vital role in ensuring that our customers receive exceptional service and have a seamless shopping experience. We are looking for someone who is passionate about providing top-notch customer service, has strong leadership skills, and thrives in a fast-paced retail environment. If you have a passion for customer service and are ready to take the next step in your retail career, we want to hear from you!

Provide exceptional customer service: Greet and assist customers in a friendly and professional manner, handle customer inquiries and concerns, and ensure all customer needs are met.
Lead and train service team: Train, coach, and motivate service team to provide exceptional customer service, resolve customer issues, and maintain a clean and organized store environment.
Ensure store operations run smoothly: Oversee daily operations of the store, including opening and closing procedures, cash management, and inventory management.
Uphold company standards: Ensure that all store policies and procedures are followed, including safety and security protocols, to maintain a safe and enjoyable shopping experience for customers and employees.
Monitor and improve service performance: Analyze customer feedback and sales data to identify areas for improvement and implement strategies to enhance the overall service experience.
Collaborate with management team: Work closely with store managers to develop and implement service strategies, resolve customer issues, and improve store performance.
Maintain product knowledge: Stay up-to-date on product information, promotions, and sales to assist customers and make informed recommendations.
Handle escalated customer issues: Address and resolve customer complaints and ensure that all customer concerns are handled promptly and efficiently.
Maintain a positive work environment: Foster a positive and inclusive work environment by promoting teamwork, communication, and collaboration among employees.
Perform administrative tasks: Assist with scheduling, payroll, and other administrative tasks as needed to support store operations.

Where is this job?

This job is located at Chesapeake, VA, USA

Job Qualifications

Strong Customer Service Skills: As An Assistant Store Manager - Service At Big Lots, Candidates Should Possess Excellent Customer Service Skills To Ensure A Positive Shopping Experience For Customers. This Includes The Ability To Handle Difficult Situations, Resolve Conflicts, And Provide Exceptional Service.
Retail Experience: Candidates Should Have Previous Experience In A Retail Setting, Preferably In A Leadership Role. This Will Demonstrate An Understanding Of Store Operations, Customer Service, And Sales Strategies.
Leadership Skills: As An Assistant Store Manager, Candidates Should Have Strong Leadership Skills To Effectively Manage And Motivate A Team Of Associates. This Includes The Ability To Delegate Tasks, Provide Guidance And Feedback, And Foster A Positive Work Environment.
Organizational Skills: This Role Requires Strong Organizational Skills To Manage Store Operations, Inventory, And Schedules. Candidates Should Be Able To Prioritize Tasks, Manage Time Effectively, And Ensure The Store Runs Smoothly.
Product Knowledge: In Order To Effectively Assist Customers And Provide Recommendations, Candidates Should Have A Good Understanding Of The Products Sold At Big Lots. This Includes Knowledge Of Current Promotions, Merchandise Trends, And The Ability To Make Informed Decisions On Inventory Management.

Required Skills

Communication Skills
Inventory Management
Time Management
Product knowledge
Problem Solving
Conflict Resolution
customer service
Sales Operations
Cash Handling
Visual merchandising
Team Leadership

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Chesapeake, VA, USA is $35,000 - $45,000 per year. This may vary depending on the specific company, location, and level of experience of the individual.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeJuly 8th, 2026

This job posting is from a verified source.

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