Assistant Store Manager - Service
Are you a leader with a passion for exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have the perfect opportunity for you as an Assistant Store Manager - Service at Big Lots. As a key member of our store management team, you will play a crucial role in delivering a positive shopping experience for our customers. We are seeking a highly motivated individual with strong leadership skills and a customer-centric mindset to join our team. If you have a proven track record of driving sales and providing top-notch service, we want to hear from you!
- Oversee and manage daily operations of the store, ensuring a smooth and efficient operation.
- Lead and motivate a team of associates to provide exceptional customer service.
- Monitor and track sales performance, identifying areas for improvement and implementing strategies to increase sales.
- Create and maintain a positive work environment for team members, fostering a culture of teamwork and collaboration.
- Train and develop associates on customer service best practices and company policies.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Collaborate with store manager to set and achieve sales goals and targets.
- Ensure store is properly stocked and merchandised to meet customer demand.
- Conduct regular store audits to ensure compliance with company standards and procedures.
- Assist in hiring, onboarding, and training new associates.
- Manage inventory levels and assist in inventory counts and ordering.
- Assist in scheduling and managing payroll hours to optimize store productivity.
- Stay up-to-date on industry trends and customer preferences to make informed business decisions.
- Represent the store and company in a professional and positive manner.
- Continuously seek ways to improve store operations and customer service.
Strong Customer Service Skills: The Assistant Store Manager - Service Should Have Excellent Interpersonal And Communication Skills To Provide Exceptional Service To Customers And Handle Any Customer Complaints Or Issues Effectively.
Retail Experience: A Minimum Of 2-3 Years Of Experience In A Retail Setting Is Required For This Position. This Includes Experience In Managing A Team, Handling Inventory, And Ensuring The Smooth Operation Of The Store.
Leadership Abilities: The Assistant Store Manager - Service Should Have Proven Leadership Skills And The Ability To Coach And Develop Team Members To Deliver Exceptional Service. This Includes The Ability To Delegate Tasks, Motivate Team Members, And Lead By Example.
Organizational Skills: This Role Requires Strong Organizational Skills To Manage Inventory, Schedules, And Store Operations Efficiently. The Candidate Should Be Detail-Oriented And Able To Multitask Effectively.
Knowledge Of Store Operations: A Solid Understanding Of Store Operations, Including Cash Handling, Sales, And Merchandising, Is Necessary For This Role. The Candidate Should Be Familiar With Big Lots' Policies And Procedures And Be Able To Uphold Them Consistently.
Communication
Time Management
Team Management
Product knowledge
Conflict Resolution
Inventory Control
customer service
Financial Management
Merchandising
staff training
Problem-Solving
Sales Strategy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Store Manager - Service in Phoenix, AZ, USA is $38,000-$55,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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