Assistant Store Manager - Service

Santa Ana, CA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have an exciting opportunity for you! Big Lots is currently seeking an Assistant Store Manager - Service to join our team and help us continue to deliver an outstanding shopping experience for our customers. We are looking for someone with strong leadership skills, a commitment to customer satisfaction, and a drive to achieve results. If this sounds like you, we want to hear from you!

Supervise and lead a team of service associates in providing exceptional customer service to all customers.
Assist in the development and implementation of customer service policies and procedures to ensure a positive shopping experience for all customers.
Train and coach service associates on customer service best practices, company policies, and procedures.
Monitor and evaluate customer service levels and address any issues or concerns in a timely manner.
Collaborate with the Store Manager to create and execute plans to improve overall customer satisfaction.
Assist in the hiring, training, and development of new service associates.
Manage inventory and ensure availability of all necessary supplies and equipment for the service department.
Handle customer complaints or escalations and provide appropriate solutions to ensure customer satisfaction.
Maintain a clean, organized, and inviting service area to enhance the customer experience.
Monitor and analyze sales and customer data to identify trends and opportunities for improvement.
Ensure compliance with company policies, procedures, and safety standards.
Assist in managing the store budget and controlling expenses related to the service department.
Collaborate with other departments to ensure seamless operations and a positive overall shopping experience for customers.
Continuously seek ways to improve and innovate the service department and overall customer experience.
Act as a role model for service associates by demonstrating excellent leadership skills, customer service skills, and a strong work ethic.

Where is this job?

This job is located at Santa Ana, CA, USA

Job Qualifications

Experience In Retail Management: The Ideal Candidate For An Assistant Store Manager - Service Position At Big Lots Should Have Prior Experience In Retail Management, Preferably In A Similar Role. This Will Demonstrate Their Understanding Of Store Operations And Customer Service.
Strong Leadership Skills: As An Assistant Store Manager, One Of The Key Responsibilities Is To Lead And Manage A Team Of Employees. Therefore, Candidates Should Possess Excellent Leadership Skills, Including The Ability To Motivate And Coach Team Members.
Customer Service Oriented: Big Lots Prides Itself On Providing Exceptional Customer Service. As Such, Candidates For This Position Should Have A Strong Customer Service Orientation And Be Able To Handle Difficult Situations With Ease.
Organizational Skills: An Assistant Store Manager - Service Is Responsible For Overseeing The Service Department And Ensuring That All Tasks Are Completed Efficiently And On Time. Strong Organizational Skills Are Essential For This Role To Ensure Smooth Operations.
Knowledge Of Inventory Management: Big Lots Is A Large Retail Chain, And Inventory Management Is A Crucial Aspect Of The Job. The Ideal Candidate Should Have A Good Understanding Of Inventory Management Processes, Including Ordering, Receiving, And Stocking Merchandise.

Required Skills

Communication
Time Management
Team Management
Product knowledge
Budget management
Conflict Resolution
Inventory Control
customer service
Visual merchandising
Problem-Solving
Sales Strategy
Staff

Soft Skills

Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Santa Ana, CA, USA is $37,000 - $63,000 per year. This range can vary depending on factors such as the size and location of the store, the individual's experience and level of responsibility, and the company's industry and overall financial performance. Some companies may also offer additional benefits and bonuses, which can affect the overall salary range.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us