Assistant Store Manager - Service
Welcome to Big Lots, where our goal is to provide our customers with the best service possible. We are currently seeking a highly motivated and customer-focused individual to join our team as an Assistant Store Manager - Service. In this role, you will be responsible for overseeing the daily operations of our service department and ensuring that our customers receive exceptional service at all times. If you have a passion for customer satisfaction, strong leadership skills, and a drive for success, we want you on our team. Join us and be a part of a dynamic and growing company that values its employees and strives for excellence.
- Oversee the daily operations of the service department to ensure smooth and efficient functioning.
- Train, mentor, and supervise service department staff to provide exceptional customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and maintain inventory levels to ensure availability of necessary products and supplies.
- Handle customer inquiries, complaints, and escalations in a timely and professional manner.
- Conduct regular performance evaluations of service department staff and provide feedback for improvement.
- Collaborate with other store managers to ensure seamless coordination and execution of store-wide initiatives.
- Keep up-to-date with industry trends and best practices to continuously improve the service department operations.
- Ensure compliance with company policies and procedures, as well as local and federal regulations.
- Assist in creating and managing budgets, including labor and inventory costs.
- Identify areas for improvement and implement solutions to increase efficiency and reduce costs.
- Maintain a clean, organized, and safe work environment for both customers and employees.
- Foster a positive and inclusive work culture that values teamwork, diversity, and open communication.
- Participate in hiring, training, and onboarding of new service department employees.
- Collaborate with the store manager to develop and implement sales strategies to drive business and meet targets.
Excellent Customer Service Skills: The Ideal Candidate Should Possess Strong Customer Service Skills, With The Ability To Handle Customer Inquiries, Complaints, And Provide Solutions In A Professional And Efficient Manner.
Leadership Experience: A Successful Assistant Store Manager - Service Should Have Previous Experience In A Leadership Role, With The Ability To Motivate And Guide A Team Towards Achieving Store Goals.
Organizational Skills: This Role Requires A High Level Of Organization, With The Ability To Manage Multiple Tasks, Delegate Responsibilities, And Ensure The Store Runs Smoothly.
Knowledge Of Retail Operations: A Strong Understanding Of Retail Operations, Including Inventory Management, Sales Strategies, And Store Merchandising, Is Essential For This Role.
Problem-Solving Abilities: The Assistant Store Manager - Service Should Possess Strong Problem-Solving Skills, With The Ability To Think On Their Feet And Make Quick Decisions To Resolve Any Issues That May Arise In The Store.
Budgeting
Inventory Management
Communication
Time Management
Team Management
Product knowledge
Leadership
Conflict Resolution
customer service
Team Building
Problem-Solving
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Store Manager - Service in Culver City, CA, USA is between $45,000 and $55,000 per year. This can vary depending on the specific company, experience level, and skills of the individual.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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