Assistant Store Manager - Service

Austin, TX, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Big Lots, where the deals are big and the opportunities are even bigger! We are currently seeking a passionate and customer-focused Assistant Store Manager - Service to join our team. As an Assistant Store Manager - Service, you will play a crucial role in delivering exceptional service to our valued customers and ensuring smooth operations within the store. We are looking for a reliable and motivated individual with strong leadership skills and a drive for success. If you thrive in a fast-paced and dynamic environment, have a passion for customer service, and possess the necessary qualifications, we would love to have you on our team.

Oversee and manage daily operations of the store, ensuring efficient and smooth functioning.
Lead and motivate a team of service associates to provide exceptional customer service.
Train and develop service associates on store policies, procedures, and customer service standards.
Monitor and maintain inventory levels, ensuring products are well-stocked and available for customers.
Handle customer inquiries, complaints, and issues in a timely and professional manner.
Ensure that the store is clean, organized, and visually appealing at all times.
Collaborate with other store managers to plan and execute promotions and marketing strategies.
Assist in creating and implementing store policies and procedures to improve efficiency and customer satisfaction.
Conduct regular performance evaluations for service associates and provide feedback for improvement.
Maintain a safe and secure environment for both customers and employees, adhering to all company safety protocols.
Keep up-to-date with industry trends and customer preferences to make necessary adjustments to service offerings.
Manage and monitor store budgets, expenses, and revenue, ensuring targets are met.
Serve as a role model for the team by displaying a positive attitude and strong work ethic.
Collaborate with the store manager to identify and implement process improvements for better customer experience and increased sales.
Assist in hiring and training new service associates as needed.
Participate in meetings and training sessions to stay updated on company policies and procedures.
Handle any other tasks or responsibilities assigned by the store manager.

Where is this job?

This job is located at Austin, TX, USA

Job Qualifications

Experience In Retail Management: The Ideal Candidate Should Have At Least 2-3 Years Of Experience In Retail Management, Preferably In A Similar Role At A Major Retail Store. This Will Demonstrate Their Understanding Of Store Operations And Ability To Manage A Team Effectively.
Strong Customer Service Skills: As An Assistant Store Manager - Service, The Candidate Will Be Responsible For Ensuring Excellent Customer Service Is Provided To All Customers. This Requires Strong Communication Skills, The Ability To Handle Difficult Situations, And A Customer-Centric Mindset.
Proven Leadership Abilities: The Assistant Store Manager - Service Will Be Responsible For Overseeing And Training A Team Of Associates. Therefore, The Ideal Candidate Should Have Strong Leadership Abilities, Including The Ability To Delegate Tasks, Motivate Team Members, And Resolve Conflicts.
Knowledge Of Inventory Management: Big Lots Is A High-Volume Retail Store, And The Assistant Store Manager - Service Will Be Responsible For Managing Inventory And Ensuring Products Are Stocked And Displayed Correctly. Therefore, The Candidate Should Have Previous Experience In Inventory Management And Knowledge Of Merchandising Techniques.
Organizational Skills: The Assistant Store Manager - Service Will Have A Wide Range Of Responsibilities, From Managing The Store's Budget To Handling Customer Complaints. The Ideal Candidate Should Be Highly Organized, Able To Prioritize Tasks Effectively, And Have Excellent Time Management Skills To Ensure All Tasks Are Completed Efficiently.

Required Skills

Communication
Time Management
Budget management
Leadership
Inventory Control
customer service
Merchandising
Sales management
Teamwork
Training and Development
Problem-Solving
Adaptability

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Austin, TX, USA is between $38,000 and $50,000 per year. This may vary depending on factors such as the specific company, the candidate's experience and education, and the cost of living in the area.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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