Assistant Store Manager - Service

Spokane, WA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Big Lots, where we believe in providing our customers with quality products at affordable prices. We are currently seeking an Assistant Store Manager - Service to join our team and help us deliver exceptional customer service. This role requires an individual who is passionate about creating a positive shopping experience for our customers, while also supporting the overall operations of the store. If you have a strong background in retail management and a commitment to delivering outstanding service, we encourage you to apply. Keep reading to learn more about the qualifications we are looking for in our ideal candidate.

Provide exceptional customer service to all customers, ensuring their needs are met and their shopping experience is positive.
Train and supervise store associates, setting a high standard for customer service and ensuring they have the necessary skills and knowledge to meet customer needs.
Assist in the hiring and onboarding of new store associates, ensuring they are trained in customer service and store operations.
Monitor and maintain store cleanliness and organization, ensuring a welcoming and appealing shopping environment for customers.
Handle customer complaints and issues in a professional and timely manner, striving to find solutions and maintain customer satisfaction.
Assist in the creation and implementation of customer service policies and procedures, ensuring consistency and excellence across all store operations.
Collaborate with the Store Manager to set and meet sales goals, utilizing exceptional customer service to drive sales and foster repeat business.
Manage and maintain inventory levels, ensuring products are readily available for customers and minimizing stock shortages.
Stay up-to-date on product knowledge and trends, providing information and recommendations to customers and store associates.
Support the Store Manager in daily operations, including opening and closing procedures, cash handling, and scheduling.
Maintain a positive and professional attitude at all times, serving as a role model for store associates in delivering exceptional customer service.
Contribute to a positive and collaborative work environment, fostering teamwork and cooperation among store associates.
Continuously seek ways to improve customer service and store operations, providing feedback and suggestions to the Store Manager.
Comply with all company policies and procedures, including safety and security protocols.
Represent the company in a professional manner at all times, upholding the values and reputation of Big Lots.

Where is this job?

This job is located at Spokane, WA, USA

Job Qualifications

Excellent Customer Service Skills: A Successful Assistant Store Manager - Service At Big Lots Must Possess Strong Customer Service Skills To Ensure Customer Satisfaction, Resolve Any Issues, And Maintain A Positive Shopping Experience For All Customers.
Leadership Abilities: As An Assistant Store Manager - Service, One Must Be Able To Effectively Lead And Manage A Team Of Service Associates To Ensure Smooth Daily Operations And Achieve Sales Goals.
Retail Experience: Previous Experience In A Retail Environment, Preferably In A Management Role, Is Preferred For This Position. A Strong Understanding Of Retail Operations And Industry Trends Is Necessary To Succeed In This Role.
Communication Skills: Strong Verbal And Written Communication Skills Are Essential For An Assistant Store Manager - Service, As They Will Be Responsible For Communicating With Customers, Employees, And Upper Management On A Regular Basis.
Time Management Skills: The Ability To Multitask, Prioritize Tasks, And Meet Deadlines Is Crucial For An Assistant Store Manager - Service At Big Lots. This Role Requires Excellent Time Management Skills To Ensure All Store Operations Run Smoothly And Efficiently.

Required Skills

Communication Skills
Inventory Management
Time Management
Team Management
Product knowledge
Organizational Skills
customer service
Cash Handling
staff training
Problem-Solving
Sales Techniques
Merch

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Spokane, WA, USA is $38,000 - $55,000 per year. However, this can vary depending on factors such as the size and type of the store, the level of experience of the assistant manager, and additional benefits or bonuses offered by the company. It is best to research specific job listings and companies in the area to get a more accurate salary range.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeJuly 8th, 2026

This job posting is from a verified source.

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