Assistant Store Manager - Service

Pittsburgh, PA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At Big Lots, we believe in providing our customers with exceptional service and a memorable shopping experience. As an Assistant Store Manager of Service, you will play a crucial role in ensuring that our high standards of customer service are met every day. We are looking for a passionate and driven individual with a strong background in retail management and a commitment to delivering top-notch service. If you are someone who thrives in a fast-paced environment and has a natural knack for leadership and problem-solving, we want to hear from you! Join our team and be a part of a company that values its employees and strives for excellence.

Oversee and manage the daily operations of the service department in the store, including customer service, sales, and inventory management.
Train, coach, and develop a team of service associates to ensure they are delivering exceptional customer service and meeting sales goals.
Monitor and maintain high levels of customer satisfaction by addressing any issues or concerns in a timely and efficient manner.
Collaborate with store management to develop and implement strategies to improve customer service and increase sales.
Analyze sales and customer service data to identify trends and make recommendations for improvement.
Maintain a clean and organized service department to provide a pleasant shopping experience for customers.
Ensure compliance with company policies and procedures, as well as safety and security protocols.
Assist in hiring, onboarding, and training of new service associates.
Collaborate with other Assistant Store Managers and the Store Manager to achieve overall store goals and objectives.
Handle escalated customer service issues and provide resolutions in a professional and courteous manner.
Maintain a positive and motivated work environment for all service associates.
Continuously monitor and improve processes and procedures to streamline operations and improve customer service.
Stay up-to-date on industry trends and customer service best practices to ensure the department is meeting and exceeding customer expectations.
Take on additional responsibilities and tasks as needed to support the overall success of the store.

Where is this job?

This job is located at Pittsburgh, PA, USA

Job Qualifications

Strong Customer Service Skills: The Assistant Store Manager - Service Should Have Excellent Communication And Interpersonal Skills To Effectively Assist Customers And Resolve Any Issues They May Have.
Prior Retail Experience: Previous Experience In A Retail Environment, Preferably In A Managerial Or Supervisory Role, Is Essential For This Position. This Includes Knowledge Of Store Operations, Sales, And Inventory Management.
Leadership Abilities: The Ideal Candidate Should Have Proven Leadership Skills And The Ability To Motivate And Guide A Team To Achieve Sales And Customer Service Goals.
Organizational Skills: As An Assistant Store Manager, There Will Be A High Level Of Responsibility For Managing Schedules, Inventory, And Other Operational Tasks. The Candidate Should Have Strong Organizational Skills And Attention To Detail To Ensure Efficient Store Operations.
Flexibility And Adaptability: Retail Is A Fast-Paced Industry, And The Assistant Store Manager - Service Should Be Able To Handle Multiple Tasks And Adapt To Changing Situations Quickly. This Includes Being Able To Work A Flexible Schedule, Including Weekends And Holidays.

Required Skills

Inventory Management
Communication
Time Management
Team Management
Leadership
customer service
Merchandising
Sales Analysis
Collaboration
Organization
Training and Development
Problem-Solving

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Pittsburgh, PA, USA is $49,000-$60,000 per year. This range can vary depending on the specific company, location, and level of experience of the individual. Some Assistant Store Managers in this role may earn more or less than this range.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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