Assistant Store Manager - Service
Are you a customer service superstar with a passion for retail? Do you have experience in a leadership role and thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Big Lots is seeking an Assistant Store Manager - Service to join our team and help us provide exceptional service to our customers. In this role, you will be responsible for leading and motivating a team to deliver top-notch customer experiences, while also driving sales and ensuring operational excellence. If you have a strong work ethic, excellent communication skills, and a positive attitude, we would love to hear from you. Join us at Big Lots and be a part of a dynamic and growing organization!
- Lead and motivate a team to provide exceptional customer service to all customers.
- Ensure operational excellence by managing inventory, merchandising, and store cleanliness.
- Drive sales and meet company goals by implementing effective sales strategies and initiatives.
- Train and develop team members to deliver top-notch customer experiences.
- Foster a positive and collaborative work environment for the team.
- Handle customer inquiries and complaints in a timely and professional manner.
- Utilize effective communication skills to build and maintain positive relationships with customers and team members.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Assist in the hiring and training of new team members.
- Ensure compliance with company policies, procedures, and standards.
- Collaborate with the Store Manager to create and implement action plans to improve store performance.
- Maintain a thorough understanding of the company's products, services, and promotions.
- Stay updated on industry trends and customer preferences to make informed business decisions.
- Uphold a high level of professionalism and represent the company in a positive manner at all times.
Strong Leadership Skills: A Successful Assistant Store Manager - Service Should Possess Strong Leadership Abilities To Effectively Manage And Motivate A Team Of Service Associates.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In Customer Service, As They Will Be Responsible For Ensuring High Levels Of Customer Satisfaction In The Store.
Retail Management Experience: Previous Experience In Retail Management Is Essential For This Role, As The Assistant Store Manager - Service Will Be Responsible For Overseeing All Aspects Of The Store's Service Operations.
Excellent Communication Skills: Effective Communication Is Crucial In This Role, As The Assistant Store Manager - Service Will Need To Communicate With Customers, Associates, And Upper Management On A Regular Basis.
Organizational Skills: The Assistant Store Manager - Service Will Be Responsible For Managing Schedules, Inventory, And Other Administrative Tasks, So Strong Organizational Skills Are A Must.
Communication
Time Management
Team Management
Product knowledge
Leadership
Inventory Control
customer service
Merchandising
Cash Handling
staff training
Problem-Solving
Sales Reporting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Assistant Store Manager - Service in Chicago, IL, USA is $44,000 - $56,000 per year. This can vary depending on the specific company, location, and level of experience of the individual.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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