
Assistant Store Manager - Service
Welcome to Big Lots, where every day is an opportunity to make a difference in the lives of our customers and team members. We are currently seeking a dedicated and motivated Assistant Store Manager - Service to join our team. As the Assistant Store Manager - Service, you will play a crucial role in providing exceptional customer service and maintaining the overall operations of our store. We are looking for someone with strong leadership skills, a passion for delivering excellent service, and a drive to achieve results. If you are a team player who thrives in a fast-paced environment, possesses excellent communication skills, and has a proven track record of success, we want to hear from you!
- Oversee the daily operations of the store, ensuring that all areas are running smoothly and efficiently.
- Provide exceptional customer service by greeting and assisting customers, resolving any issues, and ensuring a positive shopping experience.
- Lead and motivate a team of employees to achieve sales and service goals.
- Train and develop team members on company policies, procedures, and customer service standards.
- Monitor and analyze sales and customer feedback to identify areas of improvement and implement necessary changes.
- Maintain store cleanliness and organization, ensuring a visually appealing and safe shopping environment.
- Manage inventory levels and replenishment to meet customer demand and minimize out-of-stocks.
- Collaborate with other store managers to develop and implement strategies to increase sales and improve overall store performance.
- Adhere to all company policies and procedures, including but not limited to, safety, security, and cash handling.
- Assist in hiring, training, and scheduling of team members to ensure adequate staffing levels.
- Act as a role model for team members by exhibiting a positive attitude, strong work ethic, and professionalism.
- Handle customer complaints and inquiries, providing prompt and satisfactory resolutions.
- Stay updated on industry trends and competition, making recommendations to improve store operations and customer service.
- Contribute to creating a positive and inclusive work environment by promoting teamwork and open communication.
- Complete other duties as assigned by the Store Manager.
Retail Management Experience: A Successful Assistant Store Manager - Service Should Have At Least 2-3 Years Of Experience In Retail Management, Preferably In A Similar Role.
Customer Service Skills: This Role Requires A Strong Focus On Providing Excellent Customer Service. The Ideal Candidate Should Have Exceptional Communication And Problem-Solving Skills, And The Ability To Handle Difficult Customer Situations.
Leadership Abilities: As An Assistant Store Manager - Service, One Must Be Able To Lead And Motivate A Team To Achieve Sales Goals And Provide Exceptional Service. This Includes The Ability To Delegate Tasks, Provide Feedback, And Handle Conflicts Effectively.
Product Knowledge: A Good Understanding Of The Products Sold In The Store Is Essential For This Role. The Candidate Should Have A Strong Knowledge Of The Store's Merchandise, Promotions, And Sales Strategies To Assist Customers And Drive Sales.
Organizational And Time Management Skills: This Position Requires Multitasking And Prioritizing Tasks In A Fast-Paced Retail Environment. The Ideal Candidate Should Be Able To Manage Their Time Effectively And Maintain A High Level Of Organization To Ensure Smooth Store Operations.
Communication
Time Management
Team Management
Product knowledge
Conflict Resolution
Inventory Control
customer service
Merchandising
Cash Handling
staff training
Problem-Solving
Sales strategies
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Assistant Store Manager - Service in San Jose, CA, USA is $35,000 - $55,000 per year. This may vary depending on the specific company, experience level, and location within San Jose.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.

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