Big Lots

Assistant Store Manager - Service

Big Lots

San Jose, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Big Lots, where every day is an opportunity to make a difference in the lives of our customers and team members. We are currently seeking a dedicated and motivated Assistant Store Manager - Service to join our team. As the Assistant Store Manager - Service, you will play a crucial role in providing exceptional customer service and maintaining the overall operations of our store. We are looking for someone with strong leadership skills, a passion for delivering excellent service, and a drive to achieve results. If you are a team player who thrives in a fast-paced environment, possesses excellent communication skills, and has a proven track record of success, we want to hear from you!

  1. Oversee the daily operations of the store, ensuring that all areas are running smoothly and efficiently.
  2. Provide exceptional customer service by greeting and assisting customers, resolving any issues, and ensuring a positive shopping experience.
  3. Lead and motivate a team of employees to achieve sales and service goals.
  4. Train and develop team members on company policies, procedures, and customer service standards.
  5. Monitor and analyze sales and customer feedback to identify areas of improvement and implement necessary changes.
  6. Maintain store cleanliness and organization, ensuring a visually appealing and safe shopping environment.
  7. Manage inventory levels and replenishment to meet customer demand and minimize out-of-stocks.
  8. Collaborate with other store managers to develop and implement strategies to increase sales and improve overall store performance.
  9. Adhere to all company policies and procedures, including but not limited to, safety, security, and cash handling.
  10. Assist in hiring, training, and scheduling of team members to ensure adequate staffing levels.
  11. Act as a role model for team members by exhibiting a positive attitude, strong work ethic, and professionalism.
  12. Handle customer complaints and inquiries, providing prompt and satisfactory resolutions.
  13. Stay updated on industry trends and competition, making recommendations to improve store operations and customer service.
  14. Contribute to creating a positive and inclusive work environment by promoting teamwork and open communication.
  15. Complete other duties as assigned by the Store Manager.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
  • Retail Management Experience: A Successful Assistant Store Manager - Service Should Have At Least 2-3 Years Of Experience In Retail Management, Preferably In A Similar Role.

  • Customer Service Skills: This Role Requires A Strong Focus On Providing Excellent Customer Service. The Ideal Candidate Should Have Exceptional Communication And Problem-Solving Skills, And The Ability To Handle Difficult Customer Situations.

  • Leadership Abilities: As An Assistant Store Manager - Service, One Must Be Able To Lead And Motivate A Team To Achieve Sales Goals And Provide Exceptional Service. This Includes The Ability To Delegate Tasks, Provide Feedback, And Handle Conflicts Effectively.

  • Product Knowledge: A Good Understanding Of The Products Sold In The Store Is Essential For This Role. The Candidate Should Have A Strong Knowledge Of The Store's Merchandise, Promotions, And Sales Strategies To Assist Customers And Drive Sales.

  • Organizational And Time Management Skills: This Position Requires Multitasking And Prioritizing Tasks In A Fast-Paced Retail Environment. The Ideal Candidate Should Be Able To Manage Their Time Effectively And Maintain A High Level Of Organization To Ensure Smooth Store Operations.

Required Skills
  • Communication

  • Time Management

  • Team Management

  • Product knowledge

  • Conflict Resolution

  • Inventory Control

  • customer service

  • Merchandising

  • Cash Handling

  • staff training

  • Problem-Solving

  • Sales strategies

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in San Jose, CA, USA is $35,000 - $55,000 per year. This may vary depending on the specific company, experience level, and location within San Jose.

Additional Information
Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 28th, 2024
Apply BeforeSeptember 18th, 2025
This job posting is from a verified source. 
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About Big Lots

Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.

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