Assistant Store Manager - Service
Welcome to Big Lots! We are a growing retail company that prides ourselves on providing our customers with quality products at affordable prices. As an Assistant Store Manager for Service, you will play a crucial role in ensuring our customers have the best shopping experience possible. We are looking for a driven and personable individual with a passion for customer service and a strong background in retail management. If you are dedicated, organized, and thrive in a fast-paced environment, we would love for you to join our team!
- Oversee and manage the daily operations of the store, including customer service, sales, and inventory management.
- Train, mentor, and supervise a team of retail associates, ensuring they provide exceptional customer service at all times.
- Develop and implement strategies to increase sales and improve customer satisfaction.
- Handle customer inquiries, complaints, and escalations in a timely and professional manner.
- Monitor and maintain store appearance and cleanliness standards, ensuring a welcoming and organized shopping environment.
- Collaborate with the Store Manager to create and execute plans for achieving sales and profitability goals.
- Assist in the recruitment, hiring, and onboarding of new team members.
- Conduct performance evaluations and provide feedback to team members, identifying areas for improvement and implementing training and development plans.
- Ensure compliance with company policies and procedures, as well as all safety and security protocols.
- Act as a role model for the store team, demonstrating excellent customer service, teamwork, and professionalism at all times.
Strong Leadership Skills: A Successful Assistant Store Manager - Service At Big Lots Must Have The Ability To Effectively Lead And Motivate A Team Of Service Associates To Provide Top-Notch Customer Service.
Excellent Communication Skills: This Role Requires Frequent Communication With Both Customers And Store Associates, Making Strong Communication Skills A Must-Have Qualification.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For An Assistant Store Manager - Service At Big Lots. This Experience Will Help In Understanding Customer Needs And Providing Exceptional Service.
Organizational Skills: As The Service Department Is Responsible For Managing Inventory And Handling Customer Returns And Exchanges, An Assistant Store Manager - Service Must Have Strong Organizational Skills To Ensure Smooth Operations.
Retail Experience: Big Lots Is A Retail Store, And Candidates With Previous Experience In A Retail Environment Will Have An Advantage In Understanding The Company's Operations And Meeting Its Service Goals.
Communication Skills
Time Management
Team Management
Product knowledge
Conflict Resolution
Inventory Control
customer service
Cash Handling
employee training
Problem-Solving
Sales Strategy
retail operations
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Store Manager - Service in Irving, TX, USA is $42,000 - $54,000 per year. This estimate is based on data from 2019 and may vary depending on factors such as experience, location, and the specific company.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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