
Service Delivery Manager
At Bharti Airtel, we are looking for a Service Delivery Manager to join our dynamic team and take our customer service to the next level. We are looking for an enthusiastic and organized individual who can bring their creative problem-solving skills to the table and help us maintain the highest standard of customer service.The ideal candidate should have a degree in business, telecommunications, or a related field, with 5+ years of experience in a customer service role, preferably in a telecoms or technology organization. In addition, knowledge of customer service best practices and an understanding of customer service operations are essential.We are looking for someone who is passionate about delivering great customer service and has a professional, personable, and friendly attitude. The successful candidate should have excellent communication skills and a strong ability to build relationships with customers, vendors, and employees. Furthermore, you must be a self-motivated individual with the ability to work independently and as part of a team. If this sounds like you, we would love to hear from you.
Proven Experience In Successful Service Delivery Management
Excellent Organizational And Problem Solving Skills
Strong Customer Service Orientation And Interpersonal Skills
Excellent Understanding Of Telecom Services And Technologies
Knowledge Of Itil And Related Best Practices
Good Understanding Of Billing And Provisioning Processes
Familiarity With Service Level Agreements
Knowledge Of Telecom Regulatory Frameworks.
Networking
Planning
Communication
Scheduling
Leadership
Technical
Analytical
Coordinating
Problem-Solving
Decision-Making
Negotiating
Collaborating
Time-Management
Conflict-Resolution
Organising
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
Organizational skills
Creative Thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Service Delivery Manager in Mumbai, Maharashtra, India is between ₹795,000 and ₹1,400,000 per year. This range can vary depending on experience, qualifications, and the specific company.
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Bharti Airtel Ltd. engages in the business of providing telecommunication systems and services, passive infrastructure services, and direct to home services. The company operates its business through the following segments: Mobile Services India and South Asia, Mobile Services Africa, Telemedia Services, Digital TV Services, Airtel Business, and Tower Infrastructure Services.

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