Senior Analyst, Customer Program Operations Analyst

At Becton Dickinson, we are looking for a highly motivated and organized Senior Analyst, Customer Program Operations Analyst. This individual will be responsible for providing strategic and operational support to the Customer Program Operations team. The successful candidate will be comfortable working in a fast-paced environment and have excellent organizational, problem solving, and communication skills. The ideal candidate should have a Bachelor’s degree in a related field, at least five years of relevant experience, and a proven track record of success in customer program operations. In addition to these qualifications, the Senior Analyst must be able to work independently while also collaborating with a variety of internal stakeholders. If you are passionate about customer program operations and have a results-oriented mindset, we want to hear from you!

Responsibilities:

1. Develop and maintain customer program operations strategies and plans.
2. Monitor the success of customer program operations and analyze data to identify trends and areas for improvement.
3. Create and implement operational processes to support the team’s goals and objectives.
4. Develop and maintain relationships with internal and external stakeholders.
5. Provide guidance and support to the team in order to ensure successful execution of customer program operations.
6. Track and report progress of customer program operations to senior management.
7. Analyze customer feedback and develop strategies to improve customer experience.
8. Stay up to date on industry trends and best practices in order to ensure the team’s success.
9. Lead customer program operations projects and initiatives.
10. Manage and resolve customer issues.

According to JobzMall, the average salary range for a Senior Analyst, Customer Program Operations Analyst in Franklin Lakes, NJ 07417, USA is $85,000 - $106,000. This range will vary depending on the company and the experience of the individual.

The BD Life Sciences segment delivers innovative solutions from discovery to diagnosis, continually advancing science and clinical outcomes across infectious disease and cancer. Offerings include preanalytical solutions for sample management, immunology research solutions, including flow cytometry and multiomics tools, microbiology and molecular diagnostics, lab automation and informatics solutions, as well as differentiated reagents and assays.