Order Management Executive

Welcome to Becton Dickinson, a global medical technology company committed to improving the health and well-being of people around the world. As an Order Management Executive, you will play a crucial role in ensuring the smooth and efficient processing of customer orders, from receipt to delivery. We are seeking a highly organized, detail-oriented individual who thrives in a fast-paced environment and has a passion for providing exceptional customer service. If you have a strong background in order management and meet the qualifications listed below, we invite you to join our team and make a meaningful impact on the lives of others.

1. Process and manage customer orders in a timely and accurate manner.
2. Communicate with customers to confirm order details and provide updates on order status.
3. Coordinate with internal departments such as sales, logistics, and finance to ensure timely and accurate order fulfillment.
4. Proactively identify and resolve any issues or discrepancies in orders.
5. Maintain accurate and organized records of all orders and related documentation.
6. Monitor inventory levels and collaborate with supply chain teams to ensure product availability.
7. Provide exceptional customer service by promptly responding to inquiries and addressing any concerns or complaints.
8. Continuously review and improve order management processes to increase efficiency and customer satisfaction.
9. Stay updated on product knowledge and understand the features and benefits of different products to assist customers with their orders.
10. Collaborate with the sales team to identify opportunities for upselling and cross-selling products.
11. Train and mentor new team members on order management processes and procedures.
12. Adhere to company policies and procedures and ensure compliance with all regulations and standards.
13. Collaborate with the finance team to resolve any payment or billing issues.
14. Generate reports and analyze data to identify trends and make recommendations for process improvements.
15. Participate in team meetings and contribute ideas for enhancing the customer experience and increasing efficiency.

According to JobzMall, the average salary range for a Order Management Executive in Singapore is between $3,000 to $6,000 per month. However, this can vary depending on factors such as the industry, company size, and level of experience. Senior executives with more experience and in larger companies may earn higher salaries. Additionally, bonuses and other benefits may also be included in the overall compensation package.

The BD Life Sciences segment delivers innovative solutions from discovery to diagnosis, continually advancing science and clinical outcomes across infectious disease and cancer. Offerings include preanalytical solutions for sample management, immunology research solutions, including flow cytometry and multiomics tools, microbiology and molecular diagnostics, lab automation and informatics solutions, as well as differentiated reagents and assays.