Manager, Customer Engagement and Insights
At Becton Dickinson, we are committed to improving healthcare around the world. We are currently seeking a Manager of Customer Engagement and Insights to join our team and help drive our mission forward. In this role, you will be responsible for developing and implementing strategies to engage with our customers and gain valuable insights to enhance our products and services. We are looking for a highly motivated and experienced individual who is passionate about customer satisfaction and has a strong understanding of the healthcare industry. If you have exceptional leadership skills, a keen eye for identifying customer needs, and a drive for continuous improvement, we encourage you to apply for this exciting opportunity.
- Develop and implement strategies for engaging with customers to build and maintain strong relationships.
- Utilize various communication channels to interact with customers and gather feedback.
- Analyze customer data and insights to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to develop and execute customer engagement plans.
- Lead a team of customer engagement and insights specialists, providing guidance and support to ensure departmental goals are met.
- Conduct regular evaluations of customer engagement programs and make recommendations for enhancements.
- Stay up-to-date with industry trends and best practices to continuously improve and innovate customer engagement strategies.
- Collaborate with product development teams to incorporate customer feedback and insights into product design and development.
- Monitor customer satisfaction metrics and develop action plans to address any areas of improvement.
- Develop and maintain relationships with key customers to gather insights and feedback on their needs and experiences.
- Represent the company at industry events and conferences to promote our products and gather customer insights.
- Develop and manage budgets and resources for customer engagement and insights initiatives.
- Foster a culture of customer-centricity within the organization and promote the importance of customer satisfaction in all aspects of the business.
Bachelor's Or Master's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Of Experience In Customer Engagement And Insights, Preferably In A Healthcare Or Medical Device Industry.
Strong Leadership Skills With A Proven Track Record Of Effectively Managing And Developing A Team.
Excellent Communication And Interpersonal Skills, With The Ability To Build Relationships And Collaborate With Cross-Functional Teams.
Extensive Knowledge Of Market Research Methodologies, Data Analysis, And Customer Segmentation Strategies.
Customer Relationship Management
Strategic Planning
Communication Skills
Project Management
Data Analysis
Market Research
Data Visualization
Team Leadership
Customer segmentation
Customer Experience
Customer Insights
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Customer Engagement and Insights is between $80,000 to $120,000 per year, with some positions paying upwards of $150,000 per year. The salary may vary depending on the industry, company size, and location.
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The BD Life Sciences segment delivers innovative solutions from discovery to diagnosis, continually advancing science and clinical outcomes across infectious disease and cancer. Offerings include preanalytical solutions for sample management, immunology research solutions, including flow cytometry and multiomics tools, microbiology and molecular diagnostics, lab automation and informatics solutions, as well as differentiated reagents and assays.
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