Ingénieur(e) R&D Support Technique Client - CDD 1 an (Hybride)

Are you passionate about utilizing your technical expertise to support and enhance the customer experience? Are you looking for a challenging and rewarding role in a dynamic and innovative company? Becton Dickinson is seeking a highly skilled and motivated Ingénieur(e) R&D Support Technique Client to join our team on a 1-year fixed-term contract. As a key member of our Research and Development team, you will collaborate with cross-functional teams and utilize your technical knowledge to provide exceptional support to our valued clients. If you possess a strong combination of technical know-how, problem-solving skills, and a customer-centric mindset, we invite you to apply for this exciting opportunity.

1. Utilize technical expertise to support and enhance the customer experience.
2. Collaborate with cross-functional teams to provide exceptional support to clients.
3. Utilize technical knowledge to troubleshoot and solve complex customer issues.
4. Communicate effectively with clients to understand their needs and provide timely and accurate solutions.
5. Conduct research and gather data to inform product development and improvements.
6. Stay updated on industry trends and advancements to continuously improve customer support processes.
7. Work closely with the R&D team to share customer feedback and contribute to product development.
8. Maintain detailed documentation of customer interactions, issues, and resolutions.
9. Proactively identify potential technical issues and provide recommendations for preventive measures.
10. Provide training and support to internal teams on new products and features.
11. Represent the company in a professional and customer-centric manner at all times.
12. Adhere to all company policies and procedures, including maintaining confidentiality of customer information.
13. Continuously strive to improve the customer experience and suggest new ideas for process optimization.
14. Meet or exceed performance targets for customer satisfaction and issue resolution.
15. Adhere to project timelines and deliverables to ensure timely completion of tasks.

According to JobzMall, the average salary range for a Ingénieur(e) R&D Support Technique Client - CDD 1 an (Hybride) in 38800 Le Pont-de-Claix, France is €35,000 - €45,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or industry the individual is working in.

The BD Life Sciences segment delivers innovative solutions from discovery to diagnosis, continually advancing science and clinical outcomes across infectious disease and cancer. Offerings include preanalytical solutions for sample management, immunology research solutions, including flow cytometry and multiomics tools, microbiology and molecular diagnostics, lab automation and informatics solutions, as well as differentiated reagents and assays.