Ingénieur(e) R&D Confirmé(e) - Support Technique Client

Are you a highly skilled engineer with a passion for research and development? Do you thrive in a fast-paced, customer-focused environment? Becton Dickinson is seeking a talented and experienced R&D Engineer to join our team as a Senior Technical Support Engineer. In this role, you will be responsible for providing technical support to our valued clients and ensuring the successful implementation and maintenance of our cutting-edge medical products. We are looking for a knowledgeable and detail-oriented individual who can effectively troubleshoot and resolve complex technical issues. If you are ready to take on a challenging and rewarding role with a global leader in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Provide technical support to clients: This includes promptly responding to inquiries and troubleshooting technical issues with our medical products.
2. Ensure successful implementation and maintenance of products: The Senior Technical Support Engineer will play a critical role in ensuring that our products are properly implemented and maintained to meet customer needs.
3. Conduct research and development: The engineer will be responsible for staying up-to-date on industry developments and utilizing research to improve our products and services.
4. Work in a fast-paced, customer-focused environment: This role requires the ability to work efficiently and effectively in a fast-paced environment while maintaining a strong focus on customer satisfaction.
5. Collaborate with cross-functional teams: The Senior Technical Support Engineer will work closely with other teams, such as R&D, Quality Assurance, and Sales, to ensure a successful product experience for our clients.
6. Troubleshoot and resolve complex technical issues: The engineer will use their extensive knowledge and expertise to troubleshoot and resolve complex technical issues that may arise.
7. Maintain accurate documentation: It is important for the engineer to maintain accurate and detailed documentation of technical issues, resolutions, and customer interactions.
8. Stay updated on product knowledge: The engineer will be responsible for continuously learning and staying updated on the features and capabilities of our products in order to provide the best possible support to clients.
9. Train and mentor junior engineers: As a senior member of the team, the engineer may be responsible for training and mentoring junior engineers to improve their technical skills and knowledge.
10. Adhere to company policies and procedures: The Senior Technical Support Engineer is expected to follow all company policies and procedures, including data security and confidentiality protocols.
11. Represent the company in a professional manner: The engineer will serve as a representative of the company and is expected to maintain a professional and positive demeanor when interacting with clients.
12. Meet performance metrics: The engineer will be responsible for meeting performance metrics related to customer satisfaction, response time, and issue resolution.
13. Continuously improve processes

According to JobzMall, the average salary range for a Ingénieur(e) R&D Confirmé(e) - Support Technique Client in 38800 Le Pont-de-Claix, France is €40,000 - €60,000 per year. This range may vary depending on factors such as experience, education, and the specific industry or company the engineer is employed in.

The BD Life Sciences segment delivers innovative solutions from discovery to diagnosis, continually advancing science and clinical outcomes across infectious disease and cancer. Offerings include preanalytical solutions for sample management, immunology research solutions, including flow cytometry and multiomics tools, microbiology and molecular diagnostics, lab automation and informatics solutions, as well as differentiated reagents and assays.