Customer Support Specialist

Follow vital Customer Support protocols. Interact with customers in a professional and enthusiastic manner via verbal and written communication. Promptly answer support calls, document and transfer with a high level of urgency. Accurately document client interaction in a professional manner. Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude. Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment. Resolve open tickets and communicate resolution to the client to confirm satisfaction. Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers. Support the field implementation team to successfully complete installations.

According to JobzMall, the average salary range for a Customer Support Specialist in 3750 Torrey View Ct, San Diego, CA 92130, USA is $51,000 to $60,000 per year. This range typically includes base pay, bonuses, and other forms of compensation.

The exact salary for a Customer Support Specialist in this area may vary depending on a number of factors such as experience, qualifications, and the specific company or organization hiring the individual.

The BD Life Sciences segment delivers innovative solutions from discovery to diagnosis, continually advancing science and clinical outcomes across infectious disease and cancer. Offerings include preanalytical solutions for sample management, immunology research solutions, including flow cytometry and multiomics tools, microbiology and molecular diagnostics, lab automation and informatics solutions, as well as differentiated reagents and assays.