Field Service Representative

We are seeking a highly motivated and experienced Field Service Representative to join our talented team at Beckman Coulter. As a Field Service Representative, you will have the opportunity to work with cutting-edge technology and provide exceptional service to our customers. We are looking for someone who is passionate about problem-solving and has a strong desire to deliver exceptional results. If you are a self-starter with excellent communication and customer service skills, and have a background in medical equipment service, we encourage you to apply for this exciting opportunity. Come join us at Beckman Coulter and make a positive impact on the healthcare industry!

1. Provide exceptional customer service: The primary responsibility of the Field Service Representative is to ensure that our customers receive the highest level of service and support. This includes responding promptly to customer inquiries and concerns, identifying and addressing any issues, and maintaining positive relationships with clients.
2. Troubleshoot and resolve technical issues: The Field Service Representative will be responsible for troubleshooting and resolving technical issues with Beckman Coulter equipment. This requires a strong understanding of the equipment and its components, as well as the ability to think critically and problem-solve in a timely manner.
3. Conduct on-site equipment maintenance and repairs: The Field Service Representative will be responsible for conducting routine maintenance and repairs on Beckman Coulter equipment at customer sites. This includes diagnosing equipment issues, performing repairs or replacements as needed, and ensuring that the equipment is functioning properly.
4. Install and train on new equipment: As new equipment is released, the Field Service Representative will be responsible for installing and setting up the equipment at customer sites. They will also provide training to customers on how to use the equipment effectively and troubleshoot any issues that may arise.
5. Maintain accurate records: The Field Service Representative will be responsible for maintaining accurate records of all service visits, repairs, and maintenance performed on customer equipment. This includes documenting any issues or concerns and providing recommendations for future service.
6. Collaborate with internal teams: The Field Service Representative will work closely with the Beckman Coulter sales team and other internal departments to ensure that customer needs are met. This may include coordinating service visits, providing technical support, and assisting with customer inquiries.
7. Stay current on industry trends and developments: The Field Service Representative will be expected to stay up-to-date on industry trends and developments related to Beckman Coulter equipment. They may be required to attend training sessions or conferences to expand their knowledge and skills.
8. Adhere to company policies and procedures: The Field Service Representative must adhere to all company policies and procedures, including safety protocols

According to JobzMall, the average salary range for a Field Service Representative in Kelowna, BC, Canada is between $45,000 - $65,000 per year. However, this can vary depending on the specific company, experience level, and qualifications of the individual. Some companies may also offer additional benefits such as bonuses, commissions, and travel expenses.

Beckman Coulter Inc., is a Danaher Corporation company that develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing.