Biomedical Customer Technical Support

Through telephone and electronic (i.e. email) technology provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base. Measured on ability to work efficiently and resolve customer issues using the most cost effective solution. Triage general inquires across other Beckman Coulter functions. Assign calls to field service when unable to resolve over the phone. Utilize remote diagnostics to proactively monitor instruments against potential issues. Collect and analyze data and classify complaints according to FDA requirements. Capture and document all aspects of the customer interactions/issues into Oracle database. Adhering to and working within defined procedures and practices to determine appropriate actions. Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu.

According to JobzMall, the average salary range for a Biomedical Customer Technical Support in Building 2, 11800 SW 147th Ave, Miami, FL 33196, USA is $34,590 to $41,639 per year. This salary range is based on the salaries of similar positions in the same area.

Beckman Coulter Inc., is a Danaher Corporation company that develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing.