Responsible for managing assigned aspects of client portfolio of a regional account(s). Increase revenues by means of Up-Selling and Cross-Selling Ensure billing is accurate, on time and compliant to the client agreement. Decrease days of outstanding Accounts Receivable, if applicable. Increase payments by credit card or BTA, if applicable. Measure & Achieve Customer Satisfaction. Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs). Achieve non-financial contractual / performance commitments. Umbrella policy implementation and communication to the region, including budgets, SLAs, etc.
3+ yrs travel industry experience in account management or management role
Experience implementing & managing large market/ regional clients
Thorough knowledge of travel industry technology
5+ years experience in travel industry a plus
Second language preferred
Customer Relationship Management
Time Management
Contract Negotiation
Staff Development
Results Oriented
Verbal communication
written communication
Attention to detail
Multi-tasker
According to JobzMall, the average salary range for a Regional Program Manager is $85,000 to $95,000 per year. This is usually dependent on experience, qualifications, and employer. Regional Program Managers are typically responsible for the management and coordination of multiple programs within a region. They may also be responsible for the development of new initiatives, the implementation of strategies, and the management of budgets.
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BCD Travel is a provider of global corporate travel management. The company, headquartered in Utrecht, Netherlands, operates in 109 countries.
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