Voice Operations Engineer

Welcome to the exciting world of Voice Operations at Barclays! We are seeking a talented and passionate Voice Operations Engineer to join our dynamic team. As a Voice Operations Engineer, you will play a crucial role in ensuring the smooth functioning of our voice systems and services, enabling our business to operate efficiently and effectively. If you have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service, we would love to hear from you. Join us and be a part of our innovative and forward-thinking team at Barclays.

1. Maintain and troubleshoot the voice systems and services to ensure their smooth functioning on a daily basis.
2. Monitor and analyze system performance to identify and resolve any issues or potential problems.
3. Collaborate with cross-functional teams to implement system upgrades and improvements.
4. Conduct regular testing and maintenance of voice systems to ensure high availability and performance.
5. Respond promptly to any technical issues or service interruptions, providing timely resolution and minimizing any impact on business operations.
6. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
7. Stay up-to-date with industry trends and advancements in voice technology, and recommend new solutions or enhancements to improve system efficiency.
8. Collaborate with vendors and service providers to ensure effective delivery of voice services to the organization.
9. Proactively identify and implement process improvements to enhance the overall efficiency of voice operations.
10. Provide exceptional customer service by promptly addressing and resolving any user inquiries or escalations related to voice systems and services.

According to JobzMall, the average salary range for a Voice Operations Engineer in Whippany, Hanover, NJ 07981, USA is $85,000 to $110,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is best to research the specific company and their salary range for this role.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.