Specialist Customer Service Advisor

At Barclays, we believe that exceptional customer service is the foundation of a successful business. As a Specialist Customer Service Advisor, you will play a crucial role in delivering an outstanding experience to our customers. We are looking for individuals who are passionate about providing top-notch service, problem-solving, and building strong relationships with our clients. With your expertise and dedication, you will help us continue to be a leader in the banking industry. Are you ready to join a dynamic team and make a positive impact on our customers' lives? If so, we would love to hear from you.

1. Provide exceptional customer service to all clients by promptly responding to inquiries, resolving issues, and addressing concerns in a professional and efficient manner.
2. Serve as a knowledgeable and reliable resource for customers, offering guidance and advice on banking products and services.
3. Build and maintain strong relationships with customers through regular communication and personalized interactions.
4. Identify and anticipate customer needs, proactively offering solutions and recommendations to enhance their banking experience.
5. Collaborate with other team members and departments to ensure a seamless and consistent customer experience.
6. Stay up-to-date on industry trends and changes in banking regulations to accurately inform customers and provide the best possible service.
7. Utilize problem-solving skills to address and resolve complex customer issues and complaints.
8. Meet and exceed individual and team performance goals, contributing to the overall success of the department and organization.
9. Maintain accurate and detailed records of customer interactions and transactions.
10. Continuously strive to improve and enhance the customer service experience through feedback, suggestions, and process improvements.
11. Adhere to all company policies and procedures, as well as regulatory requirements, to ensure compliance and risk management.
12. Participate in ongoing training and development opportunities to enhance knowledge and skills.
13. Represent the company in a positive and professional manner at all times.
14. Demonstrate a high level of integrity, confidentiality, and ethical behavior in all interactions with customers and colleagues.
15. Embrace and promote the company's values and culture, fostering a positive and inclusive work environment.

According to JobzMall, the average salary range for a Specialist Customer Service Advisor in Glasgow, UK is between £18,000 and £30,000 per year. This can vary depending on factors such as experience, industry, and company size. Some companies may also offer additional benefits and bonuses.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.