Service Level Manager

Welcome to the world of banking at Barclays! We are a global financial institution committed to providing exceptional service to our clients. As a Service Level Manager, you will play a crucial role in ensuring the delivery of high-quality service to our customers. We are looking for a driven individual with a strong understanding of service level agreements and a passion for customer satisfaction. If you thrive in a dynamic and fast-paced environment and possess excellent communication and problem-solving skills, we want you to join our team! Keep reading to learn more about this exciting opportunity at Barclays.

1. Develop and maintain service level agreements (SLAs) that align with the company's overall objectives and goals.
2. Monitor and track service performance metrics, identify areas for improvement, and implement strategies to meet or exceed SLA targets.
3. Collaborate with cross-functional teams to ensure all service level requirements are met and maintained.
4. Conduct regular reviews and audits of service level agreements to ensure they are up-to-date and in line with industry standards.
5. Communicate and liaise with internal stakeholders to understand their service level needs and expectations.
6. Act as the main point of contact for escalations and provide timely and effective resolutions to any service level issues.
7. Analyze service level data to identify trends and opportunities for improvement.
8. Develop and deliver training programs to educate employees on service level best practices and procedures.
9. Stay up-to-date with industry trends and advancements in service level management.
10. Continuously review and improve processes to streamline service level management and enhance customer satisfaction.
11. Participate in cross-functional projects and initiatives to improve overall service delivery.
12. Provide regular reports and updates to senior management on service level performance and any potential risks or issues.
13. Foster a culture of customer-centricity and continuously strive to exceed customer expectations.
14. Collaborate with external service providers to ensure service level agreements are met and maintained.
15. Remain compliant with all company policies and procedures related to service level management.

According to JobzMall, the average salary range for a Service Level Manager in Pune, Maharashtra, India is between Rs. 6,00,000 to Rs. 12,00,000 per year. However, this can vary depending on the specific company, industry, experience level, and other factors. Some higher paying roles in this position may offer salaries up to Rs. 20,00,000 per year.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.