Process Advisor-Collections

Welcome to Barclays, a leading global financial institution committed to providing exceptional customer service and innovative solutions to our clients. We are currently seeking a highly skilled and motivated individual to join our team as a Process Advisor-Collections. In this role, you will be responsible for managing the collections process and ensuring timely and effective resolution of delinquent accounts. The ideal candidate will possess a strong understanding of collections procedures, excellent communication skills, and the ability to work in a fast-paced and dynamic environment. If you are passionate about helping our customers achieve financial success and possess the necessary skills and qualifications, we invite you to apply for this exciting opportunity.

1. Manage the collections process for delinquent accounts, ensuring timely and effective resolution.
2. Communicate with customers to negotiate payment plans and resolve payment issues.
3. Review and analyze customer accounts to identify potential risk factors.
4. Utilize collections tools and systems to track progress and update account information.
5. Collaborate with internal teams to develop and implement strategies to improve collections procedures.
6. Monitor and report on collection performance and escalate any issues as needed.
7. Provide excellent customer service and support to clients, answering any questions or concerns related to collections.
8. Stay up-to-date on industry regulations and best practices in collections.
9. Maintain accurate and organized records of all collection activities.
10. Train and mentor new team members on collections processes and procedures.
11. Identify opportunities to improve the collections process and make recommendations for enhancements.
12. Adhere to company policies and procedures while ensuring compliance with legal and regulatory requirements.
13. Handle sensitive customer information with confidentiality and professionalism.
14. Meet individual and team targets for collections and customer satisfaction.
15. Attend training and development sessions to continuously improve skills and knowledge.

According to JobzMall, the average salary range for a Process Advisor-Collections in Noida, Uttar Pradesh, India is between ₹6,00,000 to ₹8,00,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries and additional benefits such as bonuses, incentives, and healthcare benefits. It is important to research and compare salaries from different sources to get a better understanding of the market rate for this position in Noida.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.