Fraud Operations Team Manager

Are you a seasoned leader with a passion for mitigating risk and protecting customers' financial well-being? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Fraud Operations Team Manager at Barclays.As the Fraud Operations Team Manager, you will be responsible for overseeing a team of dedicated fraud analysts and investigators, ensuring the timely and accurate detection and prevention of fraudulent activity. Your strong leadership skills and deep understanding of fraud trends and tactics will be critical in driving the success of our fraud prevention efforts.To excel in this role, you must possess excellent communication and problem-solving skills, as well as a keen eye for detail and a passion for delivering exceptional customer service. A minimum of 3-5 years of experience in fraud management, preferably in the financial services industry, is required. A degree in a related field and relevant certifications are also highly desirable.Join us at Barclays and make a difference in the fight against fraud while advancing your career in a challenging and rewarding environment.

1. Manage a team of fraud analysts and investigators, providing guidance, support, and training as needed.
2. Develop and implement strategies and procedures to effectively detect and prevent fraudulent activity.
3. Stay up-to-date on current fraud trends and tactics, and utilize this knowledge to continuously improve fraud prevention efforts.
4. Monitor and analyze fraud data to identify patterns and trends, and make recommendations for process improvements.
5. Collaborate with cross-functional teams, including risk management, customer service, and legal, to effectively mitigate fraud risk.
6. Ensure all fraud-related processes and procedures are compliant with regulatory requirements and industry best practices.
7. Coach and mentor team members, providing regular performance feedback and identifying opportunities for growth and development.
8. Serve as the primary point of contact for escalated fraud cases, working closely with law enforcement and other external parties as needed.
9. Monitor team performance and productivity, identifying and addressing any areas of improvement.
10. Develop and maintain relationships with internal and external stakeholders to effectively communicate fraud-related issues and initiatives.
11. Implement quality control measures to ensure accuracy and completeness of fraud investigations and reporting.
12. Develop and maintain fraud prevention training programs for employees across the organization.
13. Collaborate with technology teams to identify and implement new fraud detection tools and technologies.
14. Stay informed about industry developments and best practices in fraud prevention, and make recommendations for process improvements accordingly.
15. Maintain a high level of customer service, responding to inquiries and concerns related to fraud in a timely and professional manner.

According to JobzMall, the average salary range for a Fraud Operations Team Manager in Henderson, NV, USA is $61,000 - $100,000 per year. This can vary depending on factors such as the size and industry of the company, the experience and qualifications of the individual, and the specific responsibilities and duties of the role.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.