Director - UK Pension Member Operations

Are you a strategic leader with a passion for delivering exceptional customer service? Are you seeking a challenging and rewarding role in the financial services industry? Look no further than Barclays. We are currently seeking a Director of UK Pension Member Operations to join our team and drive the success of our pension operations in the UK. In this role, you will have the opportunity to lead a high-performing team and shape the direction of our member operations strategy. This is a dynamic and crucial role within our organization, requiring a strong combination of leadership, technical expertise, and a customer-centric mindset. If you have a proven track record of success in a similar role and are ready to take the next step in your career, we want to hear from you.

1. Develop and implement strategic plans for UK Pension Member Operations in alignment with overall company objectives and goals.
2. Lead and manage a team of high-performing individuals, providing guidance, support, and mentorship to drive team success.
3. Oversee the day-to-day operations of the UK Pension Member Operations, ensuring efficient and effective delivery of services to our customers.
4. Continuously evaluate and improve processes, systems, and procedures to enhance the customer experience and increase operational efficiency.
5. Collaborate with cross-functional teams to identify and implement best practices and drive continuous improvement.
6. Develop and maintain strong relationships with key stakeholders, including internal teams, clients, and external partners.
7. Monitor and analyze key performance indicators to identify areas for improvement and take proactive measures to address any issues.
8. Stay up-to-date with industry trends and developments, and incorporate them into the operations strategy to maintain a competitive edge.
9. Ensure compliance with all relevant regulations and company policies.
10. Provide regular reports and updates to senior management on the performance of UK Pension Member Operations and any potential risks or opportunities.
11. Act as a role model for the company's values and promote a positive and inclusive work culture within the team.
12. Identify and develop talent within the team, providing opportunities for growth and development.
13. Handle any escalated customer issues or complaints in a timely and professional manner.
14. Represent the company at industry events and conferences, promoting the company's vision and services.
15. Continuously drive the success and growth of the UK Pension Member Operations, contributing to the overall success of the company.

According to JobzMall, the average salary range for a Director - UK Pension Member Operations in London, UK is £90,000 to £150,000 per year. This salary range may vary based on factors such as level of experience, company size, and specific job responsibilities.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.