Customer Service Advisor

Welcome to Barclays, a leading global financial institution committed to providing exceptional customer service. We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will play a crucial role in delivering a positive and personalized experience to our valued clients. This is an excellent opportunity for someone who is passionate about helping others, possesses strong communication skills, and has a strong desire to learn and grow within the banking industry. If you have a customer-centric mindset and the drive to exceed expectations, we would love to hear from you.

1. Provide exceptional customer service by greeting and welcoming clients to Barclays in a friendly and professional manner.
2. Display a thorough understanding of Barclays' products and services in order to effectively assist clients with their financial needs.
3. Maintain a positive and empathetic attitude towards clients, actively listening to their concerns and providing appropriate solutions.
4. Utilize strong communication skills to effectively communicate with clients through various channels such as phone, email, and chat.
5. Continuously strive to exceed customer expectations by going above and beyond to meet their needs.
6. Remain up-to-date on industry trends and developments to enhance knowledge and provide accurate information to clients.
7. Collaborate with team members to provide seamless and consistent customer service across all touchpoints.
8. Utilize problem-solving skills to resolve customer issues in a timely and efficient manner.
9. Adhere to company policies and procedures to ensure compliance and maintain confidentiality.
10. Actively seek opportunities for personal and professional growth within the banking industry.

According to JobzMall, the average salary range for a Customer Service Advisor in Glasgow, UK is between £16,500 and £22,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer additional benefits and bonuses on top of the base salary. It is important to research and compare salaries for similar positions in the area to get a better understanding of the average salary range.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.