Complaints Executive Customer Relations Manager

Welcome to Barclays, a leading global financial institution committed to providing exceptional customer service. We are currently seeking a highly motivated and experienced Complaints Executive Customer Relations Manager to join our dynamic team. In this role, you will be responsible for managing and resolving customer complaints in a timely and professional manner. We are looking for someone with excellent communication skills, a strong customer focus, and the ability to handle challenging situations with empathy and efficiency. If you are passionate about delivering exceptional customer experiences and have a proven track record in complaints management, we want to hear from you. Join us and be a part of a team dedicated to making a positive impact on our customers' lives.

1. Manage and resolve customer complaints in a timely and professional manner.
2. Communicate with customers to understand their concerns and provide appropriate solutions.
3. Maintain a strong customer focus and prioritize customer satisfaction.
4. Handle challenging and sensitive situations with empathy and efficiency.
5. Investigate and analyze complaints to identify trends and areas for improvement.
6. Collaborate with various departments to ensure prompt and effective resolution of complaints.
7. Develop and implement strategies to prevent future complaints and improve overall customer experience.
8. Keep accurate records of complaints and resolutions for reporting purposes.
9. Train and guide team members on complaint handling and customer service best practices.
10. Stay updated on industry regulations and best practices related to complaints management.
11. Represent the company in a professional manner and uphold its values and reputation.
12. Take ownership of customer complaints and ensure they are resolved to the satisfaction of the customer and the company.
13. Proactively identify and escalate potential issues or risks to senior management.
14. Continuously strive to improve processes and procedures to enhance the customer complaint handling experience.
15. Contribute to creating a positive and inclusive work environment within the team.

According to JobzMall, the average salary range for a Complaints Executive Customer Relations Manager in London, UK is £35,000 to £50,000 per year. However, this can vary depending on factors such as the specific company, industry, and level of experience. Some companies may offer higher salaries for more senior or specialized positions, while others may offer lower salaries for entry-level roles.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.