Application Support Lead

Welcome to the dynamic world of Barclays, a leading global financial institution committed to providing exceptional services to our clients. We are currently seeking a highly skilled and motivated individual to join our team as an Application Support Lead. As the Application Support Lead, you will be responsible for leading a team of application support analysts in providing technical support for critical banking applications. This role requires strong leadership skills, technical expertise, and a passion for delivering excellent customer service. If you are someone who thrives in a fast-paced environment, has a strong attention to detail, and enjoys solving complex problems, we encourage you to apply for this exciting opportunity.

1. Lead and manage a team of application support analysts to ensure efficient and effective technical support for critical banking applications.
2. Develop and implement strategies to improve the overall performance of the application support team.
3. Provide technical guidance and support to team members, including troubleshooting complex issues and identifying root causes.
4. Collaborate with cross-functional teams to identify and implement solutions to improve the performance and functionality of the supported applications.
5. Monitor and analyze application performance metrics to identify potential issues and proactively address them.
6. Develop and maintain documentation for supported applications, including standard operating procedures and troubleshooting guides.
7. Act as a point of contact for escalations from clients and internal stakeholders, ensuring timely and effective resolution of issues.
8. Stay up-to-date with industry trends and advancements in technology, and make recommendations for continuous improvement of the application support function.
9. Conduct regular performance evaluations and provide ongoing coaching and development opportunities for team members.
10. Foster a positive and collaborative team environment, promoting open communication and knowledge sharing among team members.
11. Ensure compliance with company policies, procedures, and regulatory requirements.
12. Participate in the recruitment and onboarding of new team members as needed.
13. Represent the application support team in meetings and communicate updates and progress to senior management.
14. Handle any other duties and responsibilities as assigned by the management.

According to JobzMall, the average salary range for a Application Support Lead in Pune, Maharashtra, India is between Rs. 6,00,000 to Rs. 15,00,000 per year. This range can vary depending on the specific company, experience level, and skills of the individual. Additional factors such as bonuses, benefits, and location may also impact the salary range. It is important to research and negotiate a salary that is appropriate for your experience and qualifications.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.