Application Support - Corporate Digital Banking
Welcome to Barclays! We are excited to announce an opening for the role of Application Support - Corporate Digital Banking. As a global financial institution, we are committed to providing innovative and efficient digital banking solutions for our corporate clients. We are seeking a tech-savvy individual with a passion for problem-solving and a strong understanding of banking systems to join our team. If you are driven, adaptable, and have a knack for troubleshooting, then we want you to be a part of our dynamic and diverse team. Read on to learn more about this exciting opportunity and see if you have what it takes to be our next Application Support superstar at Barclays.
- Provide technical support for corporate clients using our digital banking solutions.
- Troubleshoot and resolve technical issues related to digital banking systems, including but not limited to online portals, mobile apps, and API integrations.
- Communicate with clients to gather information about reported issues and provide timely updates on their resolution.
- Collaborate with internal teams such as developers and product managers to identify and escalate technical issues that require further investigation.
- Keep up-to-date with the latest digital banking trends and advancements to provide relevant support and recommendations to clients.
- Develop and maintain technical documentation, including user guides and troubleshooting guides.
- Monitor system performance and proactively identify potential issues before they impact clients.
- Provide training and support to internal teams on digital banking systems and processes.
- Use ticketing systems to accurately document and track client issues and resolutions.
- Participate in on-call rotations for after-hours support as needed.
- Contribute to the overall improvement of digital banking systems by providing feedback and suggestions based on client interactions and system performance.
- Ensure compliance with security and regulatory standards when handling client data and information.
- Continuously review and improve processes and procedures to enhance efficiency and client satisfaction.
- Collaborate with other Application Support team members to share knowledge and best practices.
- Take ownership of assigned tasks and projects, seeing them through to completion within agreed upon timelines.
Strong Technical Knowledge: A Successful Candidate For This Role Should Possess Deep Understanding Of Corporate Digital Banking Systems And Processes, Including Experience With Various Banking Software And Applications.
Customer Service Skills: As An Application Support Professional, It Is Important To Have Excellent Customer Service Skills To Effectively Communicate With Clients And Resolve Any Issues Or Concerns They May Have.
Problem-Solving Abilities: This Position Requires The Ability To Quickly Assess And Troubleshoot Complex Technical Issues, As Well As Develop And Implement Effective Solutions.
Attention To Detail: The Candidate Should Have A Keen Eye For Detail To Ensure Accuracy And Quality In Their Work, As Well As The Ability To Identify Potential Issues Before They Arise.
Team Player: As Part Of A Larger Support Team, The Candidate Should Be Able To Collaborate Effectively With Colleagues, Share Knowledge And Expertise, And Work Towards Common Goals. Previous Experience Working In A Team Environment Is Preferred.
Quality Assurance
Change Management
Project Management
Data Analysis
Database Management
Risk assessment
Problem-Solving
Documentation management
Technical Troubleshooting
User Training
System Maintenance
Application Configuration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Application Support - Corporate Digital Banking in Pune, Maharashtra, India is between Rs. 5,00,000 to Rs. 8,00,000 per year. This can vary based on factors such as experience, skills, and the specific company and industry the individual is working in. Some companies may offer higher salaries for more experienced and skilled individuals, while others may offer lower salaries for entry-level positions. Additionally, the salary range may also be affected by the demand for this role in the job market and the cost of living in Pune.
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Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.
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