Patient Access Scheduler, Call Center

Are you passionate about providing exceptional customer service and ensuring a seamless patient experience? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have an exciting opportunity for you as a Patient Access Scheduler in our Call Center at Baptist Health South Florida.As the Patient Access Scheduler, you will play a crucial role in our organization by scheduling appointments for patients and coordinating with various departments to ensure timely and efficient care. Your attention to detail and ability to handle high call volumes will be essential in this role. We are seeking individuals with a positive attitude, strong organizational skills, and a commitment to delivering compassionate care to join our team.If you have a minimum of two years of customer service experience, preferably in a healthcare setting, and possess a high school diploma or equivalent, we encourage you to apply for this position. Join us at Baptist Health South Florida and make a difference in the lives of our patients every day.

1. Schedule appointments for patients in a timely and efficient manner.
2. Communicate with patients in a professional and empathetic manner to provide exceptional customer service.
3. Coordinate with various departments to ensure seamless and coordinated care for patients.
4. Maintain accurate and detailed records of patient appointments and interactions.
5. Handle high call volumes with efficiency and attention to detail.
6. Work in a fast-paced environment and adapt to changing priorities.
7. Possess excellent communication skills to effectively relay information to patients and healthcare professionals.
8. Uphold strict confidentiality and HIPAA regulations in handling patient information.
9. Collaborate with team members to improve processes and optimize patient experience.
10. Continuously maintain knowledge of hospital policies and procedures to provide accurate information to patients.
11. Act as a liaison between patients and healthcare providers to ensure effective communication and resolution of issues.
12. Display a positive attitude and maintain a professional demeanor with all patients and colleagues.
13. Demonstrate strong organizational skills to manage multiple tasks and prioritize accordingly.
14. Provide compassionate care and support to patients in all interactions.
15. Meet performance metrics and goals set by the organization.
16. Attend trainings and professional development opportunities to enhance skills and knowledge.
17. Adhere to all safety and infection control protocols to maintain a safe environment for patients and staff.
18. Maintain a high level of accuracy and attention to detail in all tasks.
19. Perform other duties as assigned by supervisor.

According to JobzMall, the average salary range for a Patient Access Scheduler, Call Center in Boca Raton, FL, USA is between $14.50 and $17.50 per hour. This may vary depending on the specific company, level of experience, and other factors.

Baptist Health South Florida is a faith-based, not-for-profit healthcare organization and clinical care network in southern Florida. It operates seven hospitals, about fifty outpatient and urgent care centers, as well as several community health and outreach programs.