Manager Patient Experience

We’re looking for an experienced and passionate Manager Patient Experience to join our team at Baptist Health South Florida. As a Manager Patient Experience, you will be responsible for creating an exceptional healthcare experience for our patients and families. This is a critical role in our organization that requires a strong leader who can foster a culture of exceptional service and lead our team of patient experience personnel.The ideal candidate should have a proven track record of success in healthcare patient experience, preferably in a large healthcare system, and possess strong communication skills. You should be a creative problem solver with a drive to exceed expectations and a commitment to excellence for our patients and families.At Baptist Health South Florida, we believe in providing an exceptional healthcare experience and are looking for a Manager Patient Experience who shares that belief. Do you have what it takes to join our team?

Responsibilities:

1. Lead and manage a team of patient experience personnel to deliver exceptional healthcare experience to patients and families.
2. Develop and implement strategies to improve patient experience and ensure quality standards are met.
3. Establish and monitor performance metrics to ensure patient experience goals are achieved.
4. Identify areas of improvement to enhance the patient experience and develop solutions to address those areas.
5. Partner with other departments to ensure a seamless patient experience.
6. Create and maintain relationships with patient advocacy groups to ensure patient satisfaction.
7. Analyze patient feedback to identify trends and develop action plans to address those trends.
8. Stay abreast of new technologies and best practices in patient experience management.
9. Train and mentor team members to improve their skills and knowledge.
10. Ensure adherence to organizational policies and procedures.

According to JobzMall, the average salary range for a Manager Patient Experience in Miami, FL, USA is $71,000-$102,000 per year. This range is based on salary data from various sources such as Indeed.com, Glassdoor.com, PayScale.com, and ZipRecruiter.com. The exact salary will depend on experience, qualifications, and other factors.

Baptist Health South Florida is a faith-based, not-for-profit healthcare organization and clinical care network in southern Florida. It operates seven hospitals, about fifty outpatient and urgent care centers, as well as several community health and outreach programs.