Lead Patient Experience Advocate

Welcome to Baptist Health South Florida, where our mission is to provide exceptional patient care and create a positive and welcoming experience for all individuals who walk through our doors. We are currently seeking a highly motivated and passionate individual to join our team as the Lead Patient Experience Advocate. This role is crucial to our organization as you will be responsible for leading and implementing initiatives to enhance the patient experience. We are looking for someone who is a natural leader, has excellent communication skills, and is dedicated to making a difference in the lives of our patients. If you are ready to make a meaningful impact and be a part of a dynamic healthcare team, we encourage you to apply for this position.

1. Develop and implement strategies to improve the overall patient experience at Baptist Health South Florida.
2. Lead a team of patient experience advocates and provide guidance and support to ensure exceptional patient care.
3. Collaborate with various departments and stakeholders to identify areas for improvement and implement necessary changes.
4. Conduct regular trainings and workshops for staff to promote a patient-centered culture and enhance their customer service skills.
5. Act as a liaison between patients and healthcare providers to address any concerns or issues and ensure timely and effective resolution.
6. Monitor patient satisfaction surveys and analyze data to identify trends and areas for improvement.
7. Develop and maintain relationships with patients and their families to gather feedback and suggestions for enhancing the patient experience.
8. Stay up-to-date with industry trends and best practices in patient experience and incorporate them into Baptist Health's practices.
9. Serve as a role model for exceptional patient care and customer service, and inspire others to do the same.
10. Continuously evaluate and assess the effectiveness of patient experience initiatives and make necessary adjustments to ensure continuous improvement.
11. Foster a positive and welcoming environment for all patients, visitors, and staff.
12. Coordinate with marketing and communications teams to develop and implement patient experience campaigns and initiatives.
13. Prepare and present reports on patient satisfaction and experience to senior management.
14. Participate in special projects and committees related to patient experience as assigned.
15. Uphold Baptist Health's mission and values in all interactions and activities.

According to JobzMall, the average salary range for a Lead Patient Experience Advocate in Boynton Beach, FL, USA is between $45,000 and $60,000 per year. This range may vary depending on factors such as experience level, education, and specific job responsibilities.

Baptist Health South Florida is a faith-based, not-for-profit healthcare organization and clinical care network in southern Florida. It operates seven hospitals, about fifty outpatient and urgent care centers, as well as several community health and outreach programs.