Experience Advisor, Patient Experience

Are you passionate about improving the overall patient experience? Do you have a strong background in healthcare and a desire to make a positive impact in the lives of others? If so, Baptist Health South Florida is seeking an experienced and dedicated Experience Advisor to join our team. In this role, you will have the opportunity to work closely with patients, families, and healthcare professionals to enhance the overall patient experience. We are seeking a highly motivated individual with excellent communication skills and a deep understanding of patient-centered care. If you are ready to take on a rewarding and challenging role, we encourage you to apply.

1. Collaborate with patients, families, and healthcare professionals to identify areas for improvement in the patient experience.
2. Develop and implement strategies to enhance the overall patient experience, including but not limited to, patient satisfaction surveys, focus groups, and quality improvement initiatives.
3. Serve as a resource and advocate for patients and families, addressing any concerns or issues they may have and ensuring their needs are met.
4. Train and educate healthcare professionals on patient-centered care principles and the importance of the patient experience.
5. Monitor and analyze patient satisfaction data to identify trends and opportunities for improvement.
6. Communicate regularly with hospital leadership and staff to provide updates on patient experience initiatives and outcomes.
7. Conduct regular rounds on patient units to gather feedback and address any immediate concerns.
8. Collaborate with other departments, such as risk management and quality improvement, to ensure a comprehensive approach to enhancing the patient experience.
9. Participate in hospital committees and meetings to provide input and recommendations for improving the patient experience.
10. Stay informed of industry trends and best practices related to patient experience and incorporate them into the organization's strategies and processes.

According to JobzMall, the average salary range for a Experience Advisor, Patient Experience in Boca Raton, FL, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as the size and type of the healthcare organization, the individual's level of experience and education, and other benefits offered by the employer.

Baptist Health South Florida is a faith-based, not-for-profit healthcare organization and clinical care network in southern Florida. It operates seven hospitals, about fifty outpatient and urgent care centers, as well as several community health and outreach programs.