Medical Call Center Rep. Scheduler

Welcome to Baptist Health, where our mission is to provide compassionate, high-quality healthcare to the community of Kentucky. We are currently seeking a skilled and empathetic individual to join our team as a Medical Call Center Representative Scheduler. As a vital member of our call center team, you will play a crucial role in scheduling appointments for patients and providing exceptional customer service over the phone. We are looking for a candidate with excellent communication skills, attention to detail, and a passion for helping others. If you are a dedicated individual with a desire to make a positive impact on the lives of others, we encourage you to apply for this position.

1. Schedule appointments for patients: The primary responsibility of the Medical Call Center Representative Scheduler is to schedule appointments for patients in a timely and efficient manner.
2. Provide exceptional customer service: As a representative of Baptist Health, it is the responsibility of the Medical Call Center Representative Scheduler to provide exceptional customer service over the phone, ensuring that patients feel welcomed and supported.
3. Communicate effectively: The Medical Call Center Representative Scheduler must have excellent communication skills in order to effectively communicate with patients, as well as other members of the team.
4. Demonstrate empathy and compassion: As a healthcare provider, it is crucial for the Medical Call Center Representative Scheduler to demonstrate empathy and compassion towards patients, understanding their needs and concerns.
5. Maintain accuracy and attention to detail: It is important for the Medical Call Center Representative Scheduler to be detail-oriented and maintain accuracy while scheduling appointments, ensuring that all information is correct and up-to-date.
6. Collaborate with team members: The Medical Call Center Representative Scheduler will work closely with other team members to ensure a smooth and efficient scheduling process for patients.
7. Follow company policies and procedures: It is the responsibility of the Medical Call Center Representative Scheduler to adhere to all company policies and procedures, including HIPAA regulations.
8. Keep patient information confidential: The Medical Call Center Representative Scheduler must maintain the confidentiality of patient information and follow all privacy protocols.
9. Handle patient inquiries and concerns: The Medical Call Center Representative Scheduler will be responsible for addressing any inquiries or concerns that patients may have regarding their appointments or the scheduling process.
10. Continuously learn and improve: The Medical Call Center Representative Scheduler should be open to learning and improving their skills, staying updated on healthcare policies and procedures to provide the best service to patients.

According to JobzMall, the average salary range for a Medical Call Center Rep. Scheduler in La Grange, KY, USA is between $31,000 and $40,000 per year. This may vary depending on the specific company, experience level, and additional skills or certifications held by the individual.

There's much more to Baptist Health than our network of hospitals and professionals. It's not just what we are; it's what we're about. From the beginning, our mission has been to provide medical services and enhance the health of the people and communities we serve. Our vision is to be the healthcare leader . And everyday, in everything we do, we live out our Christ-centered mission to others and work to achieve our vision, guided by these values: integrity, excellence, stewardship, collaboration and respect.As a not-for-profit health care provider, we've made a commitment to the communities we serve to provide care and services that go far beyond what is expected of a hospital, including charity care, education, community involvement and partnerships and a wide variety of special programs and services.It's healthcare on a deeply personal level, where medical technology, facilities and knowledge.