IT Support Specialist

Are you passionate about technology and providing exceptional customer service? Look no further! Baptist Health in Kentucky is seeking an IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will have the opportunity to utilize your technical skills and problem-solving abilities to support our employees and patients. We are looking for someone who is detail-oriented, a strong communicator, and able to work in a fast-paced environment. If you are ready for a challenging and rewarding career in the healthcare industry, we encourage you to apply!

1. Provide technical support to employees and patients of Baptist Health, troubleshooting technical issues and providing effective solutions in a timely manner.
2. Maintain and manage the organization's technology systems, including hardware, software, and network infrastructure, ensuring they are functioning properly.
3. Communicate with customers in a friendly and professional manner, actively listening to their concerns and providing clear and concise instructions to resolve their technical issues.
4. Collaborate with other IT team members to identify and resolve complex technical problems, utilizing critical thinking and problem-solving skills.
5. Document all support tickets and resolutions accurately and thoroughly, maintaining a detailed record of technical issues and solutions for future reference.
6. Stay current with industry trends and advancements in technology, making recommendations for updates and improvements to the organization's systems and processes.
7. Train and educate employees on the use of technology systems and software, providing guidance and support to ensure they are utilizing them effectively.
8. Adhere to security protocols and policies, ensuring the confidentiality and integrity of the organization's data and systems.
9. Prioritize and manage multiple tasks and projects in a fast-paced environment, meeting deadlines and providing exceptional customer service.
10. Foster a positive and collaborative work environment, promoting teamwork and open communication with colleagues and customers.

According to JobzMall, the average salary range for a IT Support Specialist in Lexington, KY, USA is $45,000 - $60,000 per year. However, this may vary based on factors such as experience, education, and specific job responsibilities. Additionally, the salary range may also vary based on the specific industry or company the IT Support Specialist is working for.

There's much more to Baptist Health than our network of hospitals and professionals. It's not just what we are; it's what we're about. From the beginning, our mission has been to provide medical services and enhance the health of the people and communities we serve. Our vision is to be the healthcare leader . And everyday, in everything we do, we live out our Christ-centered mission to others and work to achieve our vision, guided by these values: integrity, excellence, stewardship, collaboration and respect.As a not-for-profit health care provider, we've made a commitment to the communities we serve to provide care and services that go far beyond what is expected of a hospital, including charity care, education, community involvement and partnerships and a wide variety of special programs and services.It's healthcare on a deeply personal level, where medical technology, facilities and knowledge.