Client Service Coordinator

Are you a compassionate and organized individual with a love for animals? Do you thrive in a fast-paced environment and have exceptional customer service skills? If so, we have the perfect opportunity for you! Banfield Pet Hospital is seeking a dedicated Client Service Coordinator to join our team and help us provide exceptional care and service to our clients and their furry companions. As a Client Service Coordinator, you will play a crucial role in ensuring the smooth operation of our hospital and creating a positive experience for our clients. If you have a passion for helping animals and their owners, we would love to hear from you!

1. Greet and welcome clients and their pets in a friendly and professional manner.
2. Schedule appointments for both routine and emergency visits.
3. Answer phone calls and respond to emails, providing prompt and accurate information to clients.
4. Maintain accurate and organized client records and files.
5. Assist veterinarians and other staff in providing high-quality care to pets.
6. Educate clients on preventative care and products offered by the hospital.
7. Process payments and handle financial transactions with accuracy and confidentiality.
8. Handle client complaints and concerns in a timely and professional manner.
9. Communicate effectively with clients, staff, and management to ensure smooth operation of the hospital.
10. Maintain a clean and welcoming reception area for clients and their pets.
11. Stay updated on hospital policies, procedures, and services in order to provide accurate information to clients.
12. Collaborate with other departments to ensure efficient and effective operation of the hospital.
13. Show compassion and empathy towards clients and their pets during difficult situations.
14. Adhere to all safety and security protocols to ensure the well-being of clients, staff, and pets.
15. Continuously strive to provide excellent customer service to enhance the overall client experience.

According to JobzMall, the average salary range for a Client Service Coordinator in Seal Beach, CA, USA is between $40,000 to $50,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries for candidates with more experience or specialized skills. Additionally, factors such as location and cost of living can also affect salary ranges for this role.

Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.