Client Service Coordinator

Welcome to Banfield Pet Hospital, where our passion for pets and their well-being drives everything we do. We are currently seeking a Client Service Coordinator to join our team and play a vital role in providing exceptional care and service to our clients and their beloved pets.As a Client Service Coordinator, you will serve as the first point of contact for our clients, creating a warm and welcoming environment and ensuring a positive experience for both pets and their owners. This is a fast-paced and dynamic role that requires excellent communication skills, strong organizational abilities, and a genuine love for animals.If you are a compassionate and dedicated individual with a proven track record of delivering outstanding customer service, we invite you to apply for this exciting opportunity to be a part of our mission to make a better world for pets.

1. Greet and welcome clients and their pets in a friendly and professional manner.
2. Serve as the first point of contact for all client inquiries, providing accurate and helpful information.
3. Schedule appointments and maintain appointment calendar for veterinarians.
4. Communicate with clients regarding appointment reminders, follow-up care, and prescription refills.
5. Handle phone calls, emails, and other forms of communication, responding promptly and courteously.
6. Maintain client records and ensure accuracy of all information.
7. Assist clients with completing necessary forms and paperwork.
8. Process payments for services and products.
9. Collaborate with veterinarians and other staff to ensure smooth and efficient operations.
10. Resolve client complaints and concerns in a timely and professional manner.
11. Monitor and maintain inventory of office supplies and pet care products.
12. Educate clients on pet care and preventive health measures.
13. Maintain a clean and organized reception area.
14. Continuously seek ways to improve client satisfaction and overall experience.
15. Adhere to company policies and procedures at all times.
16. Attend training and development programs to enhance job knowledge and skills.
17. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Client Service Coordinator in Salem, NH 03079, USA is $37,000 to $50,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities. It is important to research the specific company and role to get a more accurate salary estimate.

Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.